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Reka
A nightmare! I booked 2 tickets last week with them without even realising that it was Opodo. I searched through Skyscanner for a deal to Corsica. I ended up on Travelgenio, which I searched after not receiving any confirmation. It turns out it is a dodgy company so I got worried when I still didn't get no confirmation whatsoever via email. Then I received a TEXT MESSAGE???? the next morning with suspicious looking links on it, saying that it was Opodo. I contacted my bank and they confirmed that I had two pending transactions from Opodo uk, and Opodo Barcelona. They caused me so much anxiety that I decided to cancel the whole thing, I cannot trust a company like this. I called them and had a rather heated discussion with customer service. I opted for a flexible cancellation option when booking the ticket just to be on the safe side. It turned out that out of £547 I only get about £350 back. It is supposed to be 80%. Turns out they do not refund seat reservations or any other charges.. it's in Terms and conditions but nobody reads that when booking and they know this. I exchanged a few emails with a customer service representative but just after I posted a review online. They contacted me the same day. Turned out that I could get the seat charges refunded too, because AIR CORSICA FAILED TO ALLOCATE MY SEATS ????? At this point I was very happy that I cancelled the trip. What if I expect this journey to happen but I find that I do not even have any seats reserved on this flight? I read other reviews where customers say that They ended up without seats and they only found out at the airport. DO NOT USE THIS COMPANY!! They are a joke.
6 years ago
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Opodo has a 1.0 average rating from 1,842 reviews