!!!!! AVOID THIS COMPANY !!!!! Pity there's no zero star button ! I bought a return trip from Newcastle UK to Marseille. I bought insurance to cancel for medical reasons. I sadly had to cancel. I have tried for 2 weeks to claim a refund . The flights were via Air France who have tried to help me. Had I used AF they would have refunded me. Opodo wont. They gave me incorrect insurance company ( a company in USA who do not deal with opodo) Incorrect reference numbers , incorrect instructions as to accessing the correct part of their website. They have a joke "robot" helper you can only access through FB Messenger and its useless. They do not answer the phone at their "customer service" centre ( that's a joke I assume). I have a legitimate claim. They have £425 of my pension. I wish I had read the reviews before I used them.