THE WORST AGENCY EVER. WHEN airline cancelled my flight, it took me a week to get this sorted out. THEN they charged me 'service charges'' that i never agreed to foor booking an alternative flight (I could have easily done it myself online). I never knew i'd have to pay the service charges and never agreed to my credit card being charged. THIEVES. THEIR CUSTOMER SERVICE IS NONEXiSTENT. you think things like that will never happen to you but they are the worst!
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