Stay away from them! I did not receive a refund from them, STILL after one month. I paid the extra to be able to change my flight if needed, which i had to. They charged me for the second flight (after originally already having paid for the first one) stating that I would receive a refund for the first one within two weeks. This never happened and I am still trying to get in contact with them to find out where my refund is! Trying to contact them is a nightmare as well... I have tried three times now and I am on hold at least 10 minutes each time only to be 'suddenly' cut off half way through the phone call. Do not even bother with them, really not worth the hassle!!! STAY AWAY