I gave it a 5 star because the Customer Service is really great. I made a mistake on my first order and they were able to do the necessary changes prior to shipment. The second order I had was also a great experience, they were able to apply the discount codes though the website had some trouble processing my order at the time. The quality of the poster is good. It's not as vibrant as their web photos because there are some subtle ink blots here and there but it's decent enough to display on your wall. The sizing of these posters are spot on. The shipping is also great, They came about a week and a half with Fedex ground, the packaging secured all contents perfectly. It wasn't cheaply rolled so dents were not expected or seen. So far, a really good experience, would recommend. ??