Some time ago my wife and I visited Optical Express for a consultation, my wife was told that it was in her best interest to have ocular implants, this was priced at £6000. Over the next week we compared the prices from their competitors and found quite a significant difference, in some cases the same surgery was as low as £4000. We were contacted by the Optical Express sales team who I told of my recent searches and price comparisons. The sales rep told me the reason Optical Express were more expensive was that their service included a lifetime guarantee that regardless of how many times it is needed or what ever is required there would “ never ever be any additional cost” . This was the selling point for me so I got the credit card out and paid. My wife has recently had some visibility problems so we contacted Optical Express and were told that such contracts were no longer issued and previous contracts were void. I contacted their head office to make my complaint known and were assured that they would honour the contract and would get their local clinic to contact us with an appointment, after three weeks passing and not hearing anything I contacted their head office I was informed that as they only kept telephone recordings for two week .. ( in this age of computer technology I’m very doubtful). They had no record of the call and were not prepared to give further treatment free of charge. This is an edited version of this issue as I don’t want to bore you. The punchline is .. DON’T USE OPTICAL EXPRESS.