Optical Express Reviews

Name: Optical Express
Rating: 4.67

4.7 Rating 4,218 Reviews

95 %

of reviewers recommend Optical Express

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4.7

Based on 4,218 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 38%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

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0800 023 20 20

Email:

customerfeedback@opticalexpress.com

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Optical Express 1 star review on 25th July 2025

This WhatsApp Number +1 (326) 209-0325 Really Assisted Me In Recovery My €172k From Scammers

Optical Express 5 star review on 6th October 2021

Suthiwa Jewkes

Optical Express 1 star review on 24th September 2021

John Binnie

Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

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“Very good once you are receiving care. My only quibble is that so far they are not so good with keeping me informed when to come in for routine check ups. When they moved premises it was quite hard to find out where. Apart from that they let you know what your options are and are very efficient and friendly.”

Helpful Report

Posted 3 weeks ago

“The website says they have a Plymouth clinic. I had the tests and decided to go ahead with surgery. They then told me the surgery was 50 miles away in Exeter. I was told I needed an extra scan. They booked it on the wrong date so I missed it. They told me I could have the post-surgery follow up in Plymouth. Then when I’d booked they told me it was in Exeter when I couldn’t drive or use the train. I had a telephone consultation with the surgeon. Then 5 days before the surgery they cancelled the op and told me he wanted to see me face to face - he never said that at the telephone consultation. I had booked time off work. My son booked time off work to drive me. So it was a massive inconvenience. Total disaster from start to finish. I wouldn’t touch them with a 10 foot bargepole. I’d give them zero stars if I could.”

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Posted 1 month ago

“I lost my entire life savings in less than thirty days and found myself completely locked out from accessing any of my funds. The situation felt hopeless. I contacted Mrs. Francesca and her team, and despite the complexity of the problem, they remained calm, attentive, and determined. Their expertise and constant communication gave me a glimmer of hope, and eventually, I was able to regain control of my account. Though I recovered my money, the emotional toll of the experience still lingers.”

Helpful Report

Posted 1 month ago

“Misleading Pricing and Last-Minute Upselling – Be Cautious Optical Express initially draws you in with what appear to be affordable laser eye surgery prices. After a lengthy day of assessments and consultations, you're informed that you require a specific type of lens—bringing the cost up to £8,000. Despite concerns, you agree to proceed and attend another full day of tests, where they confirm your suitability. However, just days before the scheduled surgery, the surgeon suddenly recommends a newer "Pure C" lens to minimise the risk of halos—without mentioning any change in cost. Then, less than a week before the operation, you're told there’s an additional £1,000 charge for this upgraded lens, supposedly with your consent. It felt like a textbook bait-and-switch tactic. The initial quote meant nothing once you were too invested to back out. I found the process deceptive and deeply disappointing. I wouldn’t recommend this provider to anyone.”

Helpful Report

Posted 1 month ago

“I booked a free, no-obligation consultation with Optical Express through their website, fully agreeing to their terms and conditions. A few days before the appointment, I received a call from them informing me that, because I am over 45, I was not suitable for laser eye surgery. They then tried to upsell me lens replacement treatment. This would be performed in Glasgow at a cost of over £6000. I didn't want my lenses replaced. They said they would not proceed with the appointment and agreed to cancel it. What they didn’t mention during the call was that they would still charge me £50 for a cancellation—despite the cancellation being at there advice because they would not offer me the laser treatment. This fee came as a complete surprise and was never communicated on the phone. This feels incredibly misleading and unfair. If there’s an age restriction or cancellation fee policy that applies even when they cancel the service, it should be clearly communicated upfront. I expected better transparency and professionalism. I am happy to remove this review if Optical Express does the right thing and refunds my money.I would strongly advise others to be cautious when dealing Optical Express”

Helpful Report

Posted 3 months ago

“BEWARE TERRIBLE PRACTICES £50 Deposit NON REFUNDABLE !! I booked an appointment with the Glasgow Branch under the understanding, I could choose form Laser surgery or lens replacement. I was given cost for Laser, starting at £1495 per eye or a fixed price of £2000 per eye for Lens replacement, I was asked for a holding deposit of £50 which would only be taken out my account if I failed to turn up on the day, which seemed fair enough. 3 Days before my appointment, I received a call to confirm I would be attending, at which point, I was also advised I would only be suitable for Lens replacement due to my age 57 and that the price for that, STARTS at £1995 per eye, however, could be as much as £11,000 for both eyes. After thinking about the misleading information I was originally given, I decided to cancel my appointment and was advised by Brian, I would be charged £50 to cancel. I tried to explain I was told the £50 would only be taken if I failed to show on the day, to which he replied, its company policy to still charge the £50, however, he would pass to customer services to review.”

Helpful Report

Posted 7 months ago

“Are you able to recover your Investment Funds had to seek help until I was directed to Sharon Oneil sharonrecoveringexperts @ gm ail .c o m and his Recovery company and Foundation helped recover all the money.”

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Posted 9 months ago

“Some people, in my opinion, have somehow misplaced their cryptocurrency. You will probably run into a fraudster who will take more of your money in an effort to help you get back the cryptocurrency you lost, so I strongly advise against looking for help recovering it online. Recovering my bitcoin that had been taken by crooks required me to use recoveryhacker101. By email at recoveryhacker101[at]gmail[dot]com, you can get in touch with this reputable recovery business.”

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Posted 10 months ago

“I had both my eyes lenses replaced approximately 12 years ago. Costing over £4000. I never got on with the replacements and kept going back for check ups as I kept seeing blurry vision and double vision, for the first 18 months I was told your brain needs to adapt to the new lenses. 12 years on now and I have kept going back to see optical express, I was told to take 3 eye tests and they would let me know where and when, I went all over the country to these appointments, I kept getting told I needed glasses, I refused as I was told before my operation that I would never have to wear glasses ever again. It turns out now that I have to wear glasses because optical express wanted another £4000 to do laser correction. Be very carefully using this company as I am nearly blind now, I cannot drive, I cannot see products in a supermarket. Strange they have a get out clause in the small print that anything that needs doing should be done in the first 12 months of surgery, funny I was told my brain needs adjusting for the first 18 months. Be carful make sure you read any small print before signing or paying any money, they are rip off merchants.”

Helpful Report

Posted 1 year ago

“"I met theresachin recovery group through a recommendation from my DCI brother-in-law. He had seen me go through thick and thin to get the funds snatched away in seconds by a lazy fraudulent "company", called Algoforex. He went through his police forensics and records until he came up with one final name, theresachin recovery group, who is the top-ranked in terms of feedback and reviews after tackling recovery cases. This was reassuring but I couldn't help holding a delay before I reached out to them, I emailed and call/whatsapp them on theresachin1212(AT)GMAIL(DOT)COM and WhatsApp: (PLUS)1 (234) 300‑1544. We are talking about $854,550 at stake so to a 29-year-old, that was a lot of money. This just didn't seem possible. At least from my previous experiences. When I said I screamed when I received a bank notification of a deposit of $854,550 it's because I did. In case you are going through an issue concerning your funds maybe in crypto or cash fraud, just try them out and maybe your testimony will be someone else's redemption."”

Helpful Report

Posted 1 year ago

“I was scammed in a cryptocurrency scheme which left me financially devastated. I invested $375,000 worth of USDT in an online crypto investment platform, believing I would receive the substantial profits that the broker had promised. However, when I tried to withdraw money for an urgent financial need after my contract ended, the company denied my request and went into maintenance indefinitely. They stopped responding to my emails and calls, and I realized I had been scammed after reading numerous negative reviews about the company online. After researching lost investment recovery companies, I chose to work with THE DIGITAL ASSET RECOVERY based on their positive reviews. I contacted them and they successfully helped me recover all my lost funds. If you've been a victim of a cryptocurrency scam and need to recover your funds, you can contact them by sending an email to (info @ thedigitalassetrecovery .com) or (thedigitalassetsrecovery @ gmail .com), or visit their website at (www. thedigitalassetrecovery .com). Be cautious as many crypto investment companies turn out to be scams.”

Helpful Report

Posted 1 year ago

“Had an issue 6 months in told had to pay £100 or hy will not see me”

Helpful Report

Posted 1 year ago

“I paid £500 as a deposit for Lens replacement surgery but after careful consideration I decided that I no longer wanted to go ahead with it. I am within my 14 day cooling off period so I emailed requesting a refund of my deposit. I was then informed that £250 would be refunded into my account in 28 days and the balance would be a credit at Optical Express. During my consultation I was informed that should the surgeon deem me not fit to have surgery then my deposit would be returned but no mention of a credit on account at an optical express or part refunds. I don’t shop at Optical Express and never will so why do they think that they can keep my hard earned money that was a deposit not a return of an item and decide that I can only have a credit at their store. The level of service is disgraceful and they should not be allowed to make decisions on my refund money as they see fit. I will never recommend Optical Express to anyone”

Helpful Report

Posted 1 year ago

“I had a surgery Lasik Idesign on both eyes ,after that I still need glasses...I contact them many times and no decision yet..I try to request money back the answer is ,,we will call you back later" !Before I done the surgery offer was 20/20 vision or money back!”

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Posted 1 year ago

“Optical express was an amazing experience. From when I first met Andrea in Guilford she was so warm and helpful, she couldn’t do enough for me. Then karandeep was fantastic in explaining everything and checking my eyes were suitable for surgery. I chose to have it done in Harley street with Sajjad Mughal who was so knowledgable and brilliant! Thank you optical express I just wish I had done it before!! The care and after care are so good and I would recommend it 100 percent! My prescription was high and the next morning I woke up to have my check up and I had 20/20 vision!”

Helpful Report

Posted 1 year ago

“I made the worst decision of my life by using Optical Express. I had Len’s Replacement surgery January 2023. This was not great with blurred vision and glare. I was then told that too many cells had grown over the lenses, meaning I needed YAG. I was told this would rectify the problem. After having YAG my vision was no better. I once again contacted Optical Express and asked for my eyesight to be checked. That’s the easy part! I saw the Optician at their Newcastle branch who told me that the prescription of the lenses had been the incorrect prescription used. She said she did not know how this could happen, as the machines calculate the prescription. I then had to wear a contact lens for a week with the new prescription to see if this improved my vision, which it did. I was told I needed LASIK to correct the vision. You then have to go through their delaying tactic of waiting 4 weeks for head office to agree to the procedure, then another 6+ weeks before the actual surgery. All the while your guarantee is quickly reducing. I had the lasik - not great, my right eye , my dominant eye had gone from a plus to a minus prescription( refractive surprise), meaning I could no longer see in the distance, meaning I could not drive easily. Complained again to Optical Express who are dismissive and rude. They tell you basically you do not have a leg to stand in, as you sign to say you know the risks. I then had to see their optician again, and wear another contact lens, just the right eye this time. At the point of removing that lens, I was told by their optician that they couldn’t do anything else for me, and that I just had to get used to not seeing clearly! I was very upset as you can imagine. I complained yet again, and got told that I would need to see a surgeon of theirs to decide what could be done. You go away again, and go through the lengthy referral process again, to be told this time, the cost to see the surgeon will be £200. Flabbergasted is a polite way of saying how I was feeling! After another 8 weeks of fighting them, I finally get to see a surgeon. My appointment being 2 days before my guarantee ran out. I had got them to extend the guarantee, but only by 2 months! On my way to see the surgeon, after two and a half hours drive into the three and a half hours journey, they call me to say the surgeon cannot see me today, and to return tomorrow! I flatly refused, and still turned up to their Newcastle branch. I saw the surgeon who told me that I now needed Lasek to correct the refractive surprise in my right eye. I then had to wait whilst a member of the staff contacted head office to see if I could have the surgery free of charge. They agreed and my surgery was booked for 8 weeks later! I had the Lasek 3 days ago, and am waiting to see if this has worked or not! Optical Express do not care about you or your vision. All they care about is the money! You mean nothing to them. Their after care is poor, and they treat you like a piece of dirt. I genuinely have made the worse decision of my life by using Optical Express. They are dismissive of you and your complaints Please please please read multiple reviews before you decide to have surgery on your eyes!”

Helpful Report

Posted 1 year ago

“I suggest you all do the homework before visiting optical express. I was treated appallingly. Made to cry. Telling me I just have to get used to the final outcome, of not seeing through the whole of my eye. They prolonged the time to of correcting this so it ran after the year garentee stage. So ending up paying again. Which I couldn't afford. So now I have to live like I'm submerged in water at the bottom of my eyes. I did get a solicitor that said I had a case, but with all the stress, it's now on hold. Please read all the negative forums for this clinic.”

Helpful Report

Posted 1 year ago

“I have contemplated lens replacement for about 5 years but wanted to share my experience and to thank your team . I popped into the Trafford centre store at the beginning of the year ,no appointment just spontaneously to enquire and a lovely gentleman took time to see me and go through all my questions and concerns and I was impressed there was no pressure to book in just to go away and think about it which was very reassuring. I booked my appointment and was seen by Sheena patient advisor and Sanaa optometrist who were both outstanding , will mention more about them further on. Fast forward after many checks and visits and second opinion I decided to book in for my surgery for multi focal lens replacement with Mr Disia . The team at Bridgewater were lovely and the procedure went well and was painless and aftercare advice was very thorough .Although as a constructive criticism I do think the organisation of time waiting could be improved at this clinic as my appointment was booked in for 9 and and did not come out till 2.35 . Totally understand as this is for tests etc but the majority of the time was waiting around although I did get to meet and chat with some other lovely patients and we didn’t complain. The adjustment to vision took a little longer than expected but that was due to me having dry eyes which is now getting treatment for. My last appointment at the Trafford with Sanna yesterday 11/05/2024 showed that I now have 20/20 vision for distance and 20/10 vision for reading ! Amazing considering I was long sighted in one year short sighted in the other and had a stigmatism . Once my fuzzy vision due to dry eye settles it will be the icing on the cake. My main reason for sending this email is obviously the amazing surgery I have received but to mention two special ladies in your team Sheena and Sanaa who have gone out of there way to reassure me ( when I had wobbles) and I have been impressed that it’s not been all sales tactics but aftercare after surgery has been amazing down to these ladies . Their customer service and kindness has been amazing and would like you to pass on my sincere thanks to them both they are a credit to your team. Kind regards”

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Posted 1 year ago

“After my recent lens replacement therapy I couldn’t be happier with the results. From the initial consultation , to the procedure and aftercare I couldn’t fault anyone. Special mention to Sarah Pease, Dr Kiss and Paul the Optometrist. First class service and kept informed every step of the way.”

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Posted 1 year ago

“No complaints staff were brilliant and surgery successful”

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Posted 1 year ago

Optical Express is rated 4.7 based on 4,218 reviews