Optical Express Reviews

Name: Optical Express
Rating: 4.68

4.7 Rating 4,214 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

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Metrics

4.7

Based on 4,214 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 38%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

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0800 023 20 20

Email:

customerfeedback@opticalexpress.com

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Optical Express 5 star review on 6th October 2021

Suthiwa Jewkes

Optical Express 1 star review on 24th September 2021

John Binnie

Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

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“Great value and service”

Helpful Report

Posted 3 years ago

“REAL LIFE CHANGING Had my lens surgery done with Dr. Dimitris Kazakos in Birmingham. Everything went really well. He is really caring, even sending me a message the next day for aftercare, it was touching. Thanks Dimitris. The whole team has been really nice, friendly, helpful and professional, especially Tanya, she made me feel even more relaxed. The receptionist made me feel very welcoming too. The whole atmosphere was just been great and comfortable. The treatment went really well, I didn’t feel any pain or discomfort at all. The next day I woke up and checked my phone first thing as I do every day and it’s a WOW WOW WOW I can text without my reading glasses even though it’s still a bit blurry but I’m sure this is a good sign. Went back for a check up later on the next day and it went well too. Really got my money worth it. I urge and recommend people to get them done because it’s real life changing. Thanks again”

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Posted 3 years ago

“Paid for lifetime aftercare was provided with 12 months of telling me to give the eye time to settle. It didn't, I went blind they didn't help me. I lost my job, my sight, my mind. NHS fixed me almost 6 years later.”

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Posted 3 years ago

“Had a call from Dundee practice a week before my eye consultation, the secretary or whoever I spoke to was so good she could diagnose and give me a price of 6k+ for replacement lenses over the phone without a consultation!!! The appointment was quickly cancelled, guessing the secretary does the surgery as well😳 Diagnosis over the phone? Really!!”

Helpful Report

Posted 3 years ago

“Ordered lens solution, when arrived box was damaged and one bottle of solution and the lens cases where missing. Emailed customer services twice got no response. Tried ringing customer services 5 times on hold for over a hour gave up in th end. Some customer service”

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Posted 3 years ago

“Best price so far,hope delivery is as good.”

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Posted 3 years ago

“Absolutely brilliant from start to end every member of staff I came into contact with were brill... a review by me the biggest complainer of all. So thanks to all the staff for everything especially my sight, a very precious thing.”

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Posted 3 years ago

“Would not recommend using Optical Express for this surgery. I had the LASIK surgery which I found traumatic from start to finish. The suction cup lost suction twice which was advised by the surgeon ‘down to a potentially faulty suction cup’ and as a result can bruising of the eye for 3 weeks. The bruising was so bad that I had to wear sunglasses when out as I was scaring the kids. They advised me at no point that this would potentially happen. They also made no mention of the burning flesh smell that I would experience during the laser of the eye. If I knew what I would have to go through then I would not of had the surgery. Having made Optical Express aware of my experience they provided no explanation and refused to do anything other then apologise my experience was a bad one. Very unprofessional company.”

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Posted 3 years ago

“Wrong lenses, no refund.”

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Posted 3 years ago

“Pay with finance or credit card or regret it.. Surgeon elected to not do my surgery due to my eyesight being too good, getting a refund is now proving to be difficult. The terms and conditions aren't clear for this scenario and customer service don't know how to proceed. They said a third optician will now decide whether the surgeon was right even though I've taken time off work. I was told I wouldn't speak to or see this third clinician and I would then be sent for survey again. When I questioned this and said what happens if the surgeon says no again, I was told 'I don't know'. Overall lots of mistakes and a rather messy process considering it's private surgery, I've had to start a complaint to try and get a refund and even then 28 days for a refund is slightly ridiculous, I reckon they put it in premium bonds.”

Helpful Report

Posted 3 years ago

“I had lens replacement 1 month ago , the procedure was straight forward and even though I was worried, the staff made me feel at ease. Front of house Justine Buckette at the Southampton Avenue site was so understanding and friendly could not of asked for a nicer person to deal with. As for the treatment it was straight forward and took under 10 mins per eye . Looking forward to the future as everyday Is getting better and better .”

Helpful Report

Posted 3 years ago

“13 days and still no delivery”

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Posted 3 years ago

“Fast and easy to order”

Helpful Report

Posted 3 years ago

“Worst optical store I have ever seen in my entire life between Europe and the U.S. I am appalled of the low level of the sales people, the horrible attitude while buying the frame, "they will be ready tomorrow". not even in two weeks. and progressive in one day actually scare me. So, they do not know what they are doing. in the store in the lab. The lack of coordination, the lack of knowledge, the yelling at the client for cancelling an order within the terms they deny their own term? the wait of two weeks for wrong lenses, the zero texts to answer to mine nor to /inform if and when I could go to pick up my glasses, I had to follow up each time. Wasting my time but harassing me with calls and texts once the order is cancelled. The huge waste of time on the phone, at the store, in the back of the store for my turn to be 'assisted' by pidging english of a frantic french who is supposed to explain lenses before taking them, a total inept with zero U.S. customer care who had also the nerve to dismiss/to tell me she cannot give me the hard case NOR the washcloth because they run out of them !!? Spending $500 and a cheap plastic fake leather taking for granted the client has to accept, put the client in condition to ask for the basic, ALL OF THIS is absolutely unacceptable. Eternal times to be refunded and they screw transactions. Do not set your feet or better never lay your eyes on this company is a gentile eufemism.”

Helpful Report

Posted 3 years ago

“I would recommend to the highest degree looking at other clinics and opticians. This is a company focussed on profit, and has no customer service, integrity and encourages aggressive, and poor sales techniques and customer service. I have used them for contact lenses, and I also cancelled my laser eye surgery due to appalling lack of care. I cancelled my contact lenses, and yet they continued sending them for 6 months, to an old address and then charged me for this. They would not refund me, or provide any explanation, even though their head office and local store confirmed they were cancelled and that my address had been changed. 6 months later I get a call saying I hadn’t put this in writing, and as a result their employees had lied to me, and I owed every penny (which they took out of my account, which I don’t even believe is legal?). I went to another clinic who noticed serious dryness in my eyes and put me on a treatment plan. Their surgeon and optometrists didn’t raise this as a concern at all. They also offer a 12 month guarantee, while other clinics offer 10 years, who also use more modern equipment. Please for your own sake avoid. There are entire websites dedicated the bad experiences received from this company.”

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Posted 4 years ago

“My experience in optical express store Blantyre, was made to feel at ease a soon as I entered store, staff very helpful and cheery. Eye test done very professionally”

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Posted 4 years ago

“I found they were honest and straight in there explaining of wether I required my cataract doing, as I felt Happy about the first contact with them I decided to go ahead. They were very professional all the way throughout including the coved respect. Thankyou From Robert Chapman”

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Posted 4 years ago

“First time ordering my lenses and very impressed by how simple it has been to do. The price was a pleasant surprise also. Long may it continue”

Helpful Report

Posted 4 years ago

“I Keith Ellis has had lens replacement with Optical express and the service I got from barnsley and meadowhall was first class on Friday 5th March I had my surgery in Manchester Bridgewater was just the same first class I was in theatre for 40 minutes when I got up off the bed I looked at my watch and I could see my watch which I have not seen without my glasses the transformation is unbelievable I have got my life back been able to see with out glasses it like having a new toy I just can't believe it I want to thank everyone who where involved giving me my eyes back and Michelle and Simon at Barnsley looking after me for the years I have worn glasses there service is first class yours great full Keith.Ellis (CAN'T STOP SMILING)”

Helpful Report

Posted 4 years ago

“Thinking of EYE surgery with Optical Express--don't. £3000 spend and 2 years later... absolute worse experience at Birmingham, turned up twice for booked appts to fix their botched up surgery and was told the surgeon was out to lunch and could not fit me in after travelling 2 hrs. He was still there...! I told their HQ about Birmingham and was referred to Nottingham two times later (after 3 hrs round trips) now told today at their local branch in Leamington that I will need to go back too glasses and they may want to charge me for the glasses. If something goes wrong, your NO chance of being supported. They simply don't care and this is your sight...”

Helpful Report

Posted 4 years ago

Optical Express is rated 4.7 based on 4,214 reviews