Optical Express Reviews

Name: Optical Express
Rating: 4.67

4.7 Rating 4,222 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

Questions

Metrics

4.7

Based on 4,222 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 28%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

Visit Website

Phone:

0800 023 20 20

Email:

customerfeedback@opticalexpress.com

Write Your review

Tell us how Optical Express made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Optical Express 1 star review on 25th July 2025

This WhatsApp Number +1 (326) 209-0325 Really Assisted Me In Recovery My €172k From Scammers

Optical Express 5 star review on 6th October 2021

Suthiwa Jewkes

Optical Express 1 star review on 24th September 2021

John Binnie

Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery of lenses always takes around 2 weeks! Ridiculous”

Helpful Report

Posted 3 years ago

“Untrustworthy take your money then won’t return it for a month surgeon at Cambridge refused op after keeping me waiting’s over an hour with no valid reason can’t go elsewhere as their holding my money 30 year career over seeking legal advice”

Helpful Report

Posted 3 years ago

“Aberdeen store staff very friendly and gave me guidance of the choice of spectacles I had chosen and ensured suitable with varifocal lenses.I had a query after I had ordered my spectacles and it was dealt with promptly and professionally by the manager.I would definitely recommend the store.”

Helpful Report

Posted 3 years ago

“Reading glasses ordered and delivered to shop 2 weeks + ago. They were not correct so I was offered a retest or refund. I choose the refund. I phoned 2 days ago and was told refund would be in my bank today. No refund so I phoned and as usual the advisor couldn't advise what the problem was and said someone would call. As expected no call. Just the same as all the rest. Just don't care.”

Helpful Report

Posted 3 years ago

“Unprofessional. Optician very Curt & miserable. Receptionists seem to be clueless & couldn’t care less attitude.”

Helpful Report

Posted 3 years ago

“I went to the Shaftsbury Avenue branch because I was going travelling for 3 months and would run out of my contact lenses. Farwa was so helpful and was able to provide me with all the lenses I needed on the spot from the spares in store. I was left with piece of mind that I could go away and not have no worry about running out. Nothing was too much bother. Excellent customer care.”

Helpful Report

Posted 3 years ago

“lenses still not arrived and no contact saying even been sent poor service even customer services could not help”

Helpful Report

Posted 3 years ago

“I ordered my lenses 2 weeks ago and still have not received them and I have not had a reply to my chase up email.”

Helpful Report

Posted 3 years ago

“Just simple and quick. Exactly what I needed”

Helpful Report

Posted 3 years ago

“Pleased to see the price stayed the same as my last order in September,when everything seems to be going up substantially.delivery time Ok,no notice about delivery slot but we were at home thankfully.Alec”

Helpful Report

Posted 3 years ago

“Easy to register and purchase supplies.”

Helpful Report

Posted 3 years ago

“At the Gyle store in Edinburgh Evelina was very helpful ,she was very professional in every way I just ask her to fix the screw back into my glasses .Evelina is an asset to the store at Gyle”

Helpful Report

Posted 3 years ago

“excelente servicio”

Helpful Report

Posted 3 years ago

“9 days since my order and still haven't received it”

Helpful Report

Posted 3 years ago

“The last contact lenses I got from you was in November last year, but you didn't miss to take money from my account through my direct debit till now....jut because I blocked any further payments. So you owe me contact lenses for 6 Months. I made several calls but no-one even said sorry but just promises and made up stories about why I still didn't get them.”

Helpful Report

Posted 3 years ago

“I had complaints Walmart in Colorado Broomfield on 128th. I ordered glasses and contact's on May 2022. I paid for contact's and I paid in advance the lady told me to call or comeback to order the contact's. I went there yesterday and the lady at the vision care was very rude she did not day hi to me. I told her I needed to fix my glasses which it was and told her I need to order the contact's I paid in advance. She had looked and researched and said I did not order it. She called a Stacy Wagoner and they botb basically called me a liar. The lady Stacy Wagoner said she would call me back. She called me back said it was delivered it was not I had to pick it up at the store. So she said I received it after researching. I told her I didn't. So at this point I've been called a liar. And I will never shop at that eye place ever again. The people that work their are nothing but liars and worst customer service.”

Helpful Report

Posted 3 years ago

“Do not use. I received laser eye treatment in 2014, my eyes have since regressed to needing glasses again. Upon following up on my regression I was told there was nothing they can do and would charge for a simple consultation and assessment checkup. The customer service is tragic and repeated the contract I had signed back in 2014 with the million exemption clauses. If you’re thinking of getting the treatment, google some horror stories of Optical Express and talk to an independent optician. They exploit the market and will push you into surgery. Avoid at all costs.”

Helpful Report

Posted 3 years ago

“Had my lenses replaced in 2014. They were faulty. I was told that my brain had to adapt and that was why my sight was getting misty and my sight getting worse. I’m now almost blind. I’m not alone. Go to optical express ruined my life website to discover how many people have been damaged by this company”

Helpful Report

Posted 3 years ago

“Never get any response to calls, contact lenses takes ages to be dispatched, staff at call centre were not even aware they sold contact lenses. If the boxes weren't £3 cheaper than vision direct, I would happily never use Optical Express again.”

Helpful Report

Posted 3 years ago

“Faulty lenses in 2014. Was told initially it was my brain not catching up. Utter rubbish. Go to optical express ruined my life website to find how many people have been damaged for life”

Helpful Report

Posted 3 years ago

Optical Express is rated 4.7 based on 4,222 reviews