“Ordered contacts a week and a half ago still no sign of them,emailed optical express to ask when I'd get them,got email saying someone would get back to you within 3 days,still no response,asked PayPal to step in still nothing have now had to escalate to a claim to get my money back as Ive had to order them from somewhere else, wouldn't expect this level of service from a major high street optician,shocking”
“Today 5/01/23 I had an Eye Examination in Londonderry to determine if I needed to have a Cataract removed.
It was the most intensive eye test I have ever had in a very professional manor and in language I could understand.
A very pleasant experience with great staff I am totally satisfied.
Regards to all Ron Patton”
“i went through the tests and was advised that i was suitable for lens replacement. on the day of the operation, my surgeon advised me that he didnt believe it was in my best interests which i respected. I had paid £7,200 in advance.
My problem has been communication in relation to getting my money returned. I was told on the day to give it two weeks and if I had not heard anything to call. I called after two weeks and was told to wait another two weeks. When I pressed for clarity that it would be a full refund I was told to just wait. I accept processing refunds takes time, but a month is stretching it and not knowing the amount is also unreasonable. Currently I am none the wiser on how this will progress.”
“Untrustworthy take your money then won’t return it for a month surgeon at Cambridge refused op after keeping me waiting’s over an hour with no valid reason can’t go elsewhere as their holding my money
30 year career over seeking legal advice”
“Aberdeen store staff very friendly and gave me guidance of the choice of spectacles I had chosen and ensured suitable with varifocal lenses.I had a query after I had ordered my spectacles and it was dealt with promptly and professionally by the manager.I would definitely recommend the store.”
“Reading glasses ordered and delivered to shop 2 weeks + ago. They were not correct so I was offered a retest or refund. I choose the refund. I phoned 2 days ago and was told refund would be in my bank today. No refund so I phoned and as usual the advisor couldn't advise what the problem was and said someone would call. As expected no call. Just the same as all the rest. Just don't care.”
“I went to the Shaftsbury Avenue branch because I was going travelling for 3 months and would run out of my contact lenses. Farwa was so helpful and was able to provide me with all the lenses I needed on the spot from the spares in store. I was left with piece of mind that I could go away and not have no worry about running out. Nothing was too much bother. Excellent customer care.”
“Pleased to see the price stayed the same as my last order in September,when everything seems to be going up substantially.delivery time Ok,no notice about delivery slot but we were at home thankfully.Alec”
“At the Gyle store in Edinburgh Evelina was very helpful ,she was very professional in every way I just ask her to fix the screw back into my glasses .Evelina is an asset to the store at Gyle”
“The last contact lenses I got from you was in November last year, but you didn't miss to take money from my account through my direct debit till now....jut because I blocked any further payments. So you owe me contact lenses for 6 Months. I made several calls but no-one even said sorry but just promises and made up stories about why I still didn't get them.”
“I had complaints Walmart in Colorado Broomfield on 128th. I ordered glasses and contact's on May 2022. I paid for contact's and I paid in advance the lady told me to call or comeback to order the contact's. I went there yesterday and the lady at the vision care was very rude she did not day hi to me. I told her I needed to fix my glasses which it was and told her I need to order the contact's I paid in advance. She had looked and researched and said I did not order it. She called a Stacy Wagoner and they botb basically called me a liar. The lady Stacy Wagoner said she would call me back. She called me back said it was delivered it was not I had to pick it up at the store. So she said I received it after researching. I told her I didn't. So at this point I've been called a liar. And I will never shop at that eye place ever again. The people that work their are nothing but liars and worst customer service.”
“Do not use.
I received laser eye treatment in 2014, my eyes have since regressed to needing glasses again. Upon following up on my regression I was told there was nothing they can do and would charge for a simple consultation and assessment checkup.
The customer service is tragic and repeated the contract I had signed back in 2014 with the million exemption clauses. If you’re thinking of getting the treatment, google some horror stories of Optical Express and talk to an independent optician. They exploit the market and will push you into surgery.
Avoid at all costs.”
