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Optical Express Reviews

4.7 Rating 4,200 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

4.7

Based on 4,200 reviews


Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 50%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

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Optical Express 5 star review on 6th October 2021

Optical Express 5 star review on 6th October 2021

Optical Express 1 star review on 24th September 2021

Optical Express 1 star review on 27th July 2021

Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“BEWARE Following my initial assessment at Optical express Dumfries I payed £500 deposit towards lens replacement surgery where I was told the results from surgery would not be 20/20 vision but a definite improvement and remove the need for contact lenses. I was then sent to Glasgow to discuss my procedure with the surgeon and was told this would not be the result and in fact my near sight may be slightly worse. He advised me to take some time to think about things and if I decided not to go ahead then I would receive my deposit back. I decided £7500 was a lot to pay for no improvement so decided to cancel. Optical express have refused to return any money to me and I was advised to go through the complaints process. I Don’t know how they can do this to customers, it’s obviously all about the money for them.”

Posted 3 months ago

“I wish I read the reviews before my surgery . I had my lenses replaced 2 years ago it’s the worse decision I’ve ever made . My vision is blurry all the time especially at night , can’t drive . I have to put drops every day including gel at night . I have to keep blinking after exercise. Now my eyes sore every morning. Very depressing . it’s affected me mentally. Each time I go for my check up before I hear same things all over again . I worked so hard to save up to get it done . :(((”

Posted 3 months ago

“Booked an appointment - was followed up with numerous texts and calls to remind about the appointment and being on time. Arrived 15 minutes early and took a seat in the waiting room. An hour later no-one had been to see the patient, provided any explanation as to why there was a delay or when he was likely to be seen. Given that we were paying for this service, it was not what we expect from a private consult. Wife works and runs the reception and booking services in the local NHS and would not accept this from NHS staff. Left without seeing anyone or any apology.”

Posted 5 months ago

“Booked appointment at Carluke branch and received a phone call asking why I’d booked the apptment from a very unpleasant woman. Explained that my previous prescription didn’t feel right so wanted to go to another shop as I need new glasses. Met with resistance and refusal to see me as I should return to original shop…..apparently you have no freedom of choice and cannot change optician. Again I cannot tell you how unpleasant this woman was and she made me feel I was doing something wrong instead of just wanting to get a pair of glasses! Horrible experience”

Posted 7 months ago

“THEY RUINED MY EYES! Stay away from this company. They ruined my eyes and won’t even see me for a follow up appointment after all of the money spent.They damaged my eyes and I’ve been trying to contact them but they insist on a diagnosis of untrained telephone “customer service representatives” who “triage” you with questions- no doctors.This is how they do business - they destroy your eyes then non medical professionals claim over the phone what the root cause is then extort you for money if you want to see a doctor. Avoid them AT ALL COSTS. THEY WILL DESTROY YOUR VISION by leaving excessive amounts of scar tissue that prevent you from ever seeing well again. It’s not worth it! I tried contacting them and they tried extorting me for more payment without even having a doctor confirm what’s wrong. A real practice would be more worried about the quality of their work and just see you. Furthermore they breached GDPR by posting my private medical details online. AVOID THEM.”

Posted 8 months ago

“Ordered 5 days ago, never turned up. Contacted Optical express and have had no word from them other than an automated response. Terrible service. I would like a full refund now!”

Posted 1 year ago

“Ordered contacts a week and a half ago still no sign of them,emailed optical express to ask when I'd get them,got email saying someone would get back to you within 3 days,still no response,asked PayPal to step in still nothing have now had to escalate to a claim to get my money back as Ive had to order them from somewhere else, wouldn't expect this level of service from a major high street optician,shocking”

Posted 1 year ago

“i went through the tests and was advised that i was suitable for lens replacement. on the day of the operation, my surgeon advised me that he didnt believe it was in my best interests which i respected. I had paid £7,200 in advance. My problem has been communication in relation to getting my money returned. I was told on the day to give it two weeks and if I had not heard anything to call. I called after two weeks and was told to wait another two weeks. When I pressed for clarity that it would be a full refund I was told to just wait. I accept processing refunds takes time, but a month is stretching it and not knowing the amount is also unreasonable. Currently I am none the wiser on how this will progress.”

Posted 1 year ago

“Untrustworthy take your money then won’t return it for a month surgeon at Cambridge refused op after keeping me waiting’s over an hour with no valid reason can’t go elsewhere as their holding my money 30 year career over seeking legal advice”

Posted 1 year ago

“Reading glasses ordered and delivered to shop 2 weeks + ago. They were not correct so I was offered a retest or refund. I choose the refund. I phoned 2 days ago and was told refund would be in my bank today. No refund so I phoned and as usual the advisor couldn't advise what the problem was and said someone would call. As expected no call. Just the same as all the rest. Just don't care.”

Posted 1 year ago

“Unprofessional. Optician very Curt & miserable. Receptionists seem to be clueless & couldn’t care less attitude.”

Posted 1 year ago

“lenses still not arrived and no contact saying even been sent poor service even customer services could not help”

Posted 1 year ago

“I ordered my lenses 2 weeks ago and still have not received them and I have not had a reply to my chase up email.”

Posted 1 year ago

“9 days since my order and still haven't received it”

Posted 1 year ago

“The last contact lenses I got from you was in November last year, but you didn't miss to take money from my account through my direct debit till now....jut because I blocked any further payments. So you owe me contact lenses for 6 Months. I made several calls but no-one even said sorry but just promises and made up stories about why I still didn't get them.”

Posted 1 year ago

“I had complaints Walmart in Colorado Broomfield on 128th. I ordered glasses and contact's on May 2022. I paid for contact's and I paid in advance the lady told me to call or comeback to order the contact's. I went there yesterday and the lady at the vision care was very rude she did not day hi to me. I told her I needed to fix my glasses which it was and told her I need to order the contact's I paid in advance. She had looked and researched and said I did not order it. She called a Stacy Wagoner and they botb basically called me a liar. The lady Stacy Wagoner said she would call me back. She called me back said it was delivered it was not I had to pick it up at the store. So she said I received it after researching. I told her I didn't. So at this point I've been called a liar. And I will never shop at that eye place ever again. The people that work their are nothing but liars and worst customer service.”

Posted 2 years ago

“Do not use. I received laser eye treatment in 2014, my eyes have since regressed to needing glasses again. Upon following up on my regression I was told there was nothing they can do and would charge for a simple consultation and assessment checkup. The customer service is tragic and repeated the contract I had signed back in 2014 with the million exemption clauses. If you’re thinking of getting the treatment, google some horror stories of Optical Express and talk to an independent optician. They exploit the market and will push you into surgery. Avoid at all costs.”

Posted 2 years ago

“Had my lenses replaced in 2014. They were faulty. I was told that my brain had to adapt and that was why my sight was getting misty and my sight getting worse. I’m now almost blind. I’m not alone. Go to optical express ruined my life website to discover how many people have been damaged by this company”

Posted 2 years ago

“Never get any response to calls, contact lenses takes ages to be dispatched, staff at call centre were not even aware they sold contact lenses. If the boxes weren't £3 cheaper than vision direct, I would happily never use Optical Express again.”

Posted 2 years ago

“Faulty lenses in 2014. Was told initially it was my brain not catching up. Utter rubbish. Go to optical express ruined my life website to find how many people have been damaged for life”

Posted 2 years ago

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Optical Express is rated 4.7 based on 4,200 reviews