Optical Express Reviews

Name: Optical Express
Rating: 4.68

4.7 Rating 4,200 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

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Metrics

4.7

Based on 4,200 reviews


Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 50%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

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Phone:

0800 023 20 20

Email:

customerfeedback@opticalexpress.com

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Optical Express 5 star review on 6th October 2021

Suthiwa Jewkes

Optical Express 1 star review on 24th September 2021

John Binnie

Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No complaints staff were brilliant and surgery successful”

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Posted 2 months ago

“excelente servicio”

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Posted 1 year ago

“I had lens replacement 1 month ago , the procedure was straight forward and even though I was worried, the staff made me feel at ease. Front of house Justine Buckette at the Southampton Avenue site was so understanding and friendly could not of asked for a nicer person to deal with. As for the treatment it was straight forward and took under 10 mins per eye . Looking forward to the future as everyday Is getting better and better .”

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Posted 2 years ago

“I have just had a lens replacement procedure. I would recommend using Optical Express. If results are your main concern then I can tell you after 24hrs my eye site is much much better. I had my post op test this morning and went for lunch. I did not need glasses to read menu!! Of course there are always things which could have been done better. The practice in Southampton is a bit dated. A lot of the lights looked like they were installed twenty years ago. But its results that matter. I paid £6700.00 for my procedure. Personally I think its money well spent. My eye site is as it was twenty years ago. If that is what is important to you the go see Optical express.”

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Posted 3 years ago

“Very helpful & professional”

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Posted 4 years ago

“Awful customer service, rude staff and unorganised. I paid for iDesign Lasek surgery and everything in the run up to the surgery was stressful. At the initial consultation, the man testing my eyes was rude and condescending about my finances, implying that I was unable to pay for the surgery without my parents money. One positive was that I was not pushed into making a decision and I shopped around after this consultation before deciding that their technology was best on the market. After deciding to go ahead, they didn't give me drops which were required before surgery because of my dry eyes and couldn't help me collect some (ringing Reading or Oxford branch or general customer services). The branch themselves do not know what time individual surgeries are taking place and have no record of this - only the surgeon knows so make sure you take a note as you cannot double check once he has told you in your very short phone consultation before surgery. The consultation with my surgeon where I was told to ask questions lasted just 7 minutes. I felt rushed and as though every question I asked was an inconvenience despite paying thousands of pounds for this. On the surgery day I arrived when they opened as they couldn't tell me when my surgery was and I didn't want to miss it. As a result, staff were rude again. The surgery staff were very polite and helped me feel as ease. The surgery procedure was OK- slight discomfort but as expected. Recovery was gradual and slightly blurry even after 10-14 days. 1 month later and my vision is better than 20/20. Overall I would recommend optical express because the surgery works but prepare for disorganisation and rude/blunt staff.”

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Posted 5 years ago

“A very quick and simple way to order contact lenses on line at a very reasonable price. Optical Express will notify you once your order has been dispatched and postage and packaging is free. A great service all round.”

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Posted 5 years ago

“I have regular contact lenses appointments and eye tests at the OE clinic in Hull and staff is always very professional, friendly and helpful. Only downside is that the clinic is not open on Saturdays, but can live with it.”

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Posted 5 years ago

“iam looking forward to having my vision, back to how it used to be, everything went to plan and when things hopefully settle down, i will be more than happy. everyone as been really helpfull”

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Posted 10 years ago

“I feel that this enhancement surgery was a lot more painful than i expected, it also envolved a lot more recovery time than expected and if i had known this before i would not have gone through with it. I am however very pleased with the results as i no longer am needing to wear glasses.”

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Posted 10 years ago

“I have long considered laser surgery and was well aware that I would swap the ability to read without glasses with the ability to see distance without glasses. The process that I have gone through with optical Express has been friendly and clearly explained, as have the likely outcomes but I am dissapointed that my distance vision isn't as good as it was with glasses. I am told I still have better than 20 20 vision, which may be correct, but its still not as good as I had hoped it would be. On balance, I would get it done again if I could go back in time, as the pleasure of not wearing glasses whilst doing many activities is tremendous.”

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Posted 10 years ago

“A little discomfort at first as expected, then got better and better with dry eyes slowly clearing, with improved long sight immediate.”

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Posted 10 years ago

“A good experience but at this point I do want some of the ongoing issues to resolve themsevles. I hope the advice given today will have an impact.”

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Posted 10 years ago

“From preliminary checks, to the day of surgery I was kept informed and made to feel comfortable. No problems ocurred and very happy with the results so far.”

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Posted 10 years ago

“i was quite nervous about trusting anyone with something as precious as my .eyesight ,but every thing was very proffesional,well explained and i didnot feel pressured to decided which treatment to chose.”

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Posted 10 years ago

“Even though i have a little ghosting...it's only been one month!so far i am very happy that i had th. Excellent service with all round care from the front line staff in the shop to the consultant...the aftercare is also commendable!! Well done optical express !!”

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Posted 10 years ago

“i have had great experience from staff,optom to surgeon, everyone has been very helpful throughout.i would definately recommond it to family and friends”

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Posted 10 years ago

“Fixing and driving Tanks is no place for a speccie was always loosing and breaking glasses.just not for me. I maybe had the op before i really needed it but i don't regret it. Was worried i would trade great long distance sight for close up work ,But no,i ended up with both. Cheers”

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Posted 10 years ago

“I am very satisfied with my experience with optical express. Whenever I have concerns or problems with my vision it's dealt with accordingly and as possible. Thank you very much.”

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Posted 10 years ago

“The surgery was not very traumatic and the results are very good.”

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Posted 10 years ago

Optical Express is rated 4.7 based on 4,200 reviews