Optical Express Reviews

4.7 Rating 4,214 Reviews

95 %

of reviewers recommend Optical Express

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4.7

Based on 4,214 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 38%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

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0800 023 20 20

Email:

customerfeedback@opticalexpress.com

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Optical Express 5 star review on 6th October 2021

Suthiwa Jewkes

Optical Express 1 star review on 24th September 2021

John Binnie

Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

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Posted 8 months ago

“Had lens replacement then had to have yag lazer my eyes are worse than ever blured floters hard to drive at night ,I'm gutted I could kill myself”

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Posted 1 year ago

“Prices are the best I have found just a shame that they always seem to take about 2 weeks to arrive especially considering they state special delivery. How ever the price is good and delivery is free. Hoping they arrive this time as last time they hadn't sent them and had to email and wait for a response before they finally sent them out”

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Posted 2 years ago

“Good service when buying something but when I tried to cancel a contact lens order I was given a number nobody ever answered. When I asked for a complaints number I was told it was the same number!😂”

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Posted 6 years ago

“Helpful staff but website has a problem processing orders. Chat line helpful but needs it depth to sort. 4 days so far without a solution”

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Posted 6 years ago

“I dont believe I was told in detail that I would need reading glasses immediately after surgery. I understood that as I got older my reading prescription would deteriorate but as I had perfect reading I was expecting this to happen in the future not immediately. Following surgery my reading prescription was terrible - I couldn't see in the mirror, read, cook or do my job. I am a personal assistant and need to read for 7 hours a day. This wasn't explained to me. I think because of my job someone should have explained that I would be wearing glasses more than before surgery. I feel I have swapped one problem for another but at an huge expense. I am pleased with how I can see distance wise but really thought I would have both reading and distance. I know people who had worse vision than I and can see perfectly now. I thought I would be the same.”

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Posted 11 years ago

“excellent until second eye complete - side effect spoiling at present, but happy it will improve”

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Posted 11 years ago

“The whole experience has been smooth professional and friendly from initial consultation through surgery and to the all important aftercare.”

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Posted 11 years ago

“In the first few days after surgery I did find that I experienced quite a lot of pain particularly at night and had to resort to using the numbing eye drops quite regularly to get me through. Since day 4 my left eye has been perfect and have not had any pain or trouble with vision. My right eye however, has not been so fortunate. I am yet to have any time where the right can see anywhere near as clearly as the left and at timees really struggle to see much at all. This is gradually improving but taking a lot longer than expected and I am surprised that 2 eyes can react so differently. I am just hoping that the right becomes as good as the left which I am extremely satisfied with.”

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Posted 11 years ago

“There is room for improvement in the left eye. effect of dry eyes are reducung, The follow up appointments are helpful”

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Posted 12 years ago

“I hadn't met anyone who had had RLE so it was a bit daunting going in to Edinburgh for the treatments. The staff there were very attentive; when waiting for the treatment I spoke to a fellow patient-he put me at ease. All very quick and painfree. I am told healing time/vision adjustment varies from one person to another. My vision is nearly as it was with specs but I have problems with intermediate distances. I am told I need time to adjust but it should come good. So far I have no regrets.”

Helpful Report

Posted 11 years ago

“Although this is the second time I have been through this process, I am positive that the ultimate outcome will change my life in a beneficial way. Optical Express have been very helpful and I am sure single handidly I have used more drops then most of the people that come in put together.”

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Posted 11 years ago

“I had my eye laser surgey at Optical Express Merry Hill Centre and I am happy with the procedure and the support care given after. I was given prompt attention and I was served by the OE staff upon arrival at the branch. The optometrist is very helpful in reassuring me of the post procedure side effects of eye dryness and gave me adequate support.”

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Posted 11 years ago

“it was fast, non paynfull sergery.could see straight after. and now after 1 month i can not even remember about feelling veraing contact lenses or glases.”

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Posted 12 years ago

“Staff very good at explaining procedures”

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Posted 12 years ago

“I am very happy with my distance vision I just wish I have done it before so I would not need reading glassess for short vision.”

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Posted 12 years ago

“I have had laser eye serguery in both eyes, and had re-treatment in my right eye. If I was in the same situation again, I would have it done no questions asked. In the work I do and sports I play it has made a big diffence to quality of life. I was very shot sighted (-7 in my left eye and -6 in my right eye), so because my eyes were so bad it has made a massive diffrence, and I would reccomend it to anyone thinking about it.”

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Posted 12 years ago

“As a child the journey of weakning eyesight started at a tender age of 12 years, since then I have been burdened with looking through apair of prescription glasses. Currently at aged 45 I have a new set of vision that I value and cherish and gives the freedom to do active sports and live life to the memoirs of vmy teenage years.”

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Posted 12 years ago

“Although I had some issues with appointment dates and so on, my complaint was dealt with very efficiently and had a satisfactory conclusion. I am very happy with my vision and with the overall service I received.”

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Posted 12 years ago

“\N”

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Posted 2025 years ago

Optical Express is rated 4.7 based on 4,214 reviews