Optical Express Reviews

Name: Optical Express
Rating: 4.67

4.7 Rating 4,217 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

Questions

Metrics

4.7

Based on 4,217 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 38%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

Visit Website

Phone:

0800 023 20 20

Email:

customerfeedback@opticalexpress.com

Write Your review

Tell us how Optical Express made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Optical Express 1 star review on 25th July 2025

This WhatsApp Number +1 (326) 209-0325 Really Assisted Me In Recovery My €172k From Scammers

Optical Express 5 star review on 6th October 2021

Suthiwa Jewkes

Optical Express 1 star review on 24th September 2021

John Binnie

Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“very professional private medical service”

Helpful Report

Posted 12 years ago

“I had LASEK surgery, as my eyes were not suitable for LASIK. On reflection I am pleased that I went through this proceedure rather than the more invasive option, even though it is reported to be more painful afterwards. Despite the pain I managed to cope without resorting to the anaesthetic eye drops. Now and then, three weeks after surgery, I think my vision is better than it was before with my -3 glasses on. I am very much hoping that things will stabilise like this - in which case I will firmly say that this is one of the best things I have ever done!”

Helpful Report

Posted 12 years ago

“the outcome is good but until i can see fully i cannot really say its better than my contacts. but i was -7 so to be able to see anything is a good start. im sure next month ill be very pleased with the outcome.”

Helpful Report

Posted 12 years ago

“Entire process has been a breeze, the staff make it stress free and the clinic enviroment is what you would expect at a private treatment centre. My eyes have been alittle dry however if vision keeps improving and dryness is resolved I will be delighted with the results. I feel the team are managing this issue and have taken the appropriate steps to resolve this issue.”

Helpful Report

Posted 11 years ago

“I had a reasonbly good experience. I had a recommendation from a friend and that gave me the most assurance to go ahead. I found the staff very proffessional and focussed. Once the procedure was done the aftercare is good and taken seriously. I am pleased I had it done and life is much more straight forward without glasses in the way.”

Helpful Report

Posted 11 years ago

“I feel great, Idon't know why I didn't before. I am recommending it to everybody. The atention from the staff is remarkable”

Helpful Report

Posted 11 years ago

“Despite what I say below, I would do this all over again, because having near perfect distance vision after wearing glasses and battling with lenses for years is worth it. However: 1. I wish just one of the people who recommended this to me had mentioned how unpleasant the actual sugery is. It's only 5 minutes of discomfort - not painful really, but stomach churning! 2. I am surprised by the extent to which my reading vision has deteriorated as a result of the surgery. 3. The glare/starbursts around lights at night are really noticeable and, after 3 months, not showing signs of getting better. I hadn't expected that. Moreover, I opted for the considerably more expensive wavefront procedure on the basis that it promoted improved night vision! Not the case for me at all - quite the opposite. 4. One of my eyes is better than the other, meaning that there is still room for improvement. A little disappointing, but not beyond what I might have expected.”

Helpful Report

Posted 12 years ago

“Its a good experience for me.”

Helpful Report

Posted 12 years ago

“Much more painful on first day than i expected. Wish I had brought painkillers to the appointment as i was not able to take them until i got home (40 mins) and could not sleep due to pain. This got better over the week. Have been wearing glasses since i was 3 so the weight off my face is great. But do have trouble with dryness now and have to get more sleep than i did before operation as my eyes are always tired. Have blurry spots if eyes are not rested, still hard looking at words on screens. Overall happy to have vision without glasses (was -6.5 before) but hoping dryness and these side effects will go.”

Helpful Report

Posted 12 years ago

“First 24 hours after laser treatment was so painfull and discomfort, but after i did get better, and now im satisfied with my vision”

Helpful Report

Posted 12 years ago

“I am wearing glasses for more than 20 years. It is quite amazing when you feel that you don't have to wear glasses any more. The whole journey is like a magic, definitely encourage other to go for it.”

Helpful Report

Posted 12 years ago

“So far so good. Treatment has been professional and satisfied with my eyesight.”

Helpful Report

Posted 12 years ago

“IT IS MAGICAL!”

Helpful Report

Posted 12 years ago

“i am really feeling a lot better and confident in all aspects of life ever since i ve had my surgery done.... its totally a new life when you dont depend on a pair of glasses for every little thing in life, all day long... even talking to people and listening to them gets easier....i just love it and recommend to every one... and i cant wait for my son to be old enough now to get his surgery done....”

Helpful Report

Posted 12 years ago

“So quick, hardly any pain more discomfort. Quite a bad perscription so its taking time to get there. If I'm honest I expected it to be instant vision but hey as the saying goes "good things come to those who wait".”

Helpful Report

Posted 12 years ago

“lasek is extrememly painful, I wish I was made aware of this as I thought I was having lasik until the day of surgery. It wasn't what I was expecting, it's extremely painful and slow healing, however- my eyesight improves daily and I'm glad I had it done”

Helpful Report

Posted 12 years ago

“You can't compare your vision. Much much better. I wish I could have done a long time ago.”

Helpful Report

Posted 12 years ago

“Its brilliant seeing withough glasses or lenses, waking up not having to search for your glasses.”

Helpful Report

Posted 13 years ago

“it wasn't made clear to me prior to the surgery that my close up vision would be reduce significantly, there is a good chance i wouldnt have gone ahead has i known my close up vision would be impaired straight after the surgery, all anyone kept saying to me prior was that as you get older your close up vision diminishes which i already knew! i thought it was weird everyone from the consultant to the surgeon was saying this and as it turns out my close up vision was impaired the very next day! not to mention the store manager at kingston was a very unhelpful when i was looking for support on this. apart from that everything else has been excellent, including the after care support excl. the kingston store manager.”

Helpful Report

Posted 12 years ago

“I have been wearing glasses since I was about 7 years of age and this is nearly all of my life as I am now 35 years of age. I found it to be frustrating wearing glasses and naturally this time of year as winter starts to set in, there would be a problem with misting up when entering my home from outside. I feel that the laser surgery that I have had has severely improved the quality of life and I am now able to enjoy a lot more sports and acitivites than before, such as swimming, climbing and martial arts. These sorts of things would have been difficult in the past as I would have had to have prescription goggles or sports frames to participate in these activities. Although the initial surgery was painfull, more than I expected, I feel that it was worth it and I would recommend it to anyone who is in a similar position to how I was pre surgery. Also financially, although the cost of the surgery was significant. I anticipate that over the next 3-5 year period, I will recover the cost as I no longer need to invest in glasses or the expensive lenses.”

Helpful Report

Posted 12 years ago

Optical Express is rated 4.7 based on 4,217 reviews