Optical Express Reviews

Name: Optical Express
Rating: 4.67

4.7 Rating 4,217 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

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Metrics

4.7

Based on 4,217 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 38%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

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Phone:

0800 023 20 20

Email:

customerfeedback@opticalexpress.com

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Optical Express 1 star review on 25th July 2025

This WhatsApp Number +1 (326) 209-0325 Really Assisted Me In Recovery My €172k From Scammers

Optical Express 5 star review on 6th October 2021

Suthiwa Jewkes

Optical Express 1 star review on 24th September 2021

John Binnie

Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“11 weeks on from operation ,everything going to plan according to staff .i had -7 prescription so taking a little longer to fully get full vision all the time but am told this is normal and every thing will be fine.being able to drive next day after operation was brilliant .”

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Posted 12 years ago

“Overall I am very pleased with the positive effect that having laser eye surgery has had on my life. The procedure itself was very quick and painless and the staffat Optical Express in Newbridge were very reassuring and professional on the day of surgery. I would definitely make the decision again to have laser eye surgery”

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Posted 12 years ago

“was perfect from what i expected, was very worryed and didnt need to be.”

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Posted 12 years ago

“The team for my Op were friendly and made me at ease during the surgery. The clinic always seems busy when coming for my checkup appointments and have to wait, however staff are always friendly and helpful. I did need to change an appointment time once, however i did have trouble getting through on the phone as no-one ever answered and i tried at verious time on different days. Overall though i am very pleased and happy, the price and location is great, with amazing results and i highly reccomend.”

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Posted 12 years ago

“I have always been exceptionally squeamish about my eyes and have a particularly strong blink reflex - I haven't been able to wear contact lenses for this reason. As a result, I did find the procedure - whilst short, painless and over very quickly - particularly traumatic. I recognise this won't be the same for everyone. I also worry a little now about the long term risks/effects of this relatively new procedure. That said, the surgery has made a real difference to my life - my vision is much better than the vision that spectacles gave me - I can play sports, go swimming and go out in the rain without having to constantly wipe my glasses. Overall it is great.”

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Posted 12 years ago

“still waiting for the end result,but my eyesight is much better than before Hopefully with some tweecking this can be achieved. The staff have always been very helpful and accomodating.”

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Posted 12 years ago

“Good experience overall. The only reason i was prepared for the discomfort after the procedure was by talking to friends who'd had the procedure. This could have been more emphasised. I would not recommend anyone travelling home on their own. Good and friendly after care.”

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Posted 12 years ago

“I feel that the surgery was a worthwhile and life changing experience for me as it has made many things much more convenient .As I am a motorcycle rider helmets and glasses have always clashed with each other , often having glasses dictated which helmet choice I had to make but I no longer have to bother with that-the only downside is the loss of nght vision I have experienced due to the surgery but I am hoping through time this will improve along with the "halo effect" I have from lights at night.Overall I would say it was a good experience with the benifits outweighing the downside to the operation.”

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Posted 12 years ago

“no pain straight forward simple operation ..as a patient”

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Posted 12 years ago

“i found the treatment has improved my quailty of life and greatly helped me in my line of work.”

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Posted 12 years ago

“very good all staff so helpfull explained everything to me and very patient, very calm and no pain.only draw back was it time waiting for op.thank you .”

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Posted 12 years ago

“Very pleased with all the staff except I didn't find the surgeon very friendly, nor did he explain anything very well. My eyes seem to be healing well although they have not fully reached their potential yet so I still have to wait and see before I comment on how satisfied I am with the surgery itself.”

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Posted 12 years ago

“I have been treated patiently by all staff during my visits to Optical Express who have made feel comfortable and welcome”

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Posted 12 years ago

“I genuinely wish I'd had surgery a long time ago. The service and care has been excellent. the only minor criticizm would be that I did not feel I was prepared for the pain post surgery, I was told it would be slight and it certainly was not! But passed in hours and more than happy now.”

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Posted 12 years ago

“I am glad i chose to have this procedure done it was totaly pain free and the treatment involved was carried out so profesional all staff were so nice and made you feel relaxed and comfortable from start to finish.Would definately recommend this to everyone who wears glasses.”

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Posted 12 years ago

“good service”

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Posted 12 years ago

“would recommend lens replacement surgery to any of my friemds and family”

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Posted 12 years ago

“It was smooth sailing. All ok.”

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Posted 12 years ago

“customer service and after care at Optical Express has been very good, I would recommend the company to anyone.”

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Posted 12 years ago

“Everything was conducted in a very good fashion, in all phases of the consultation, the operation itself and post op follow ups.”

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Posted 12 years ago

Optical Express is rated 4.7 based on 4,217 reviews