Optical Express Reviews

Name: Optical Express
Rating: 4.68

4.7 Rating 4,214 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

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Metrics

4.7

Based on 4,214 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 38%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

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0800 023 20 20

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customerfeedback@opticalexpress.com

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Optical Express 5 star review on 6th October 2021

Suthiwa Jewkes

Optical Express 1 star review on 24th September 2021

John Binnie

Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“im very happy to not wearing lenses and glasses all the time”

Helpful Report

Posted 11 years ago

“To be able to see when you 1st wake in the morning fantastic, being able to see if one is using shampoo,conditioner or what ever in the shower fantastic, just not to have wear specs most of the time fantastic!!”

Helpful Report

Posted 11 years ago

“The pre-surgery consultation process was thorough. Everyone was very polite and helpful. The surgery went very well, I went home as instructed, slept although by then the anaesthetic had worn off and I was in PAIN and didn't think I would ever be able to fall asleep but my body kicked in and when I woke up three hours later it was great! Since surgery, my far vision has continued to be fantastic but I am really struggling with the need for reading glasses for all close vision needs. Once my eyes have completely healed after three months though I'm hoping that prescription reading glasses will be better than the cheap 1s that I am currently using. I find it easy to read when it's bright daylight, but when it's slightly dim it's a lot more difficult. Overall though I'm pleased I had the surgery (with the proviso that it's super annoying having to rely entirely on reading glasses).”

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Posted 11 years ago

“Feeling much better when i am outside. It changed my life”

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Posted 11 years ago

“from laser treatment to after care i have been treated very well looking after my needs and wishes. the level of care is outstanding. thank you.”

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Posted 12 years ago

“If it keeps like this for the next 20 - 30 years,I will be more than satisfied.”

Helpful Report

Posted 12 years ago

“Initial visit was somewhat negative, waited in store a very long time beyond the booked appointment time and was not informed of the reason for the delay. Consent visit at Harley Street was positive and the staff very helpful. Surgery experience in London was good, staff were excellent - thorough, informative and attentive throughout the procedure in each case. Follow-up appointments have been generally good, although, as per the initial visit, have generally involved waiting beyond the booked appointment time. The optometrists have been informative and reassuring. I would comment that the biggest concern has been not knowing what symptoms are 'normal' at a given stage, over and above halos and ghosting - it would have been good to have had access to more information on this.”

Helpful Report

Posted 12 years ago

“after not being able to see distance has greatly helped me. as far as riding my motor bike seeing clearly at distance is a must. very peased with having surgery should have done it sooner”

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Posted 12 years ago

“Laser eye surgery has been life changing - with quite a high prescription prior to treatment the change it has made has been much more than expected. process itself was less painful / distressing than thought”

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Posted 12 years ago

“From start to finish a very good experience, would definately recommend.”

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Posted 12 years ago

“I am an athlete, as well as a fitness and yoga teacher, with hobbies of DIY and needlework. At 57 it was becoming impossible for me to function at the level I wanted in all areas, now I can.”

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Posted 12 years ago

“Overall excellent service but found waiting around for the first eye operation a little frustrating. Staff though very helpful and friendly”

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Posted 12 years ago

“life transforming experience, professional environment made such a difference.”

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Posted 12 years ago

“Was a little scared to have it done, but on the day I was put at ease and it went really quickly. The following day I was in discomfort but this only lasted one day. The feeling was like cutting up really strong onions as my eyes watered a lot and they just stung all the time, but after this day this went away and could see each day getting better.”

Helpful Report

Posted 12 years ago

“After my initial consultation I was recommended to have lens replacement, I had a consultation at Manchester where everything seemed okay. However I wasn't informed that the surgeon had recommended laser treatment to be a more suitable treatment for me until I had travelled to Manchester and was about to have surgery. I felt this could have been done earlier which would have saved me going to Manchester and booking into a hotel and my daughter taking a day off work to be there. After that experience I have been very pleased with the staff at Sheffield who have been friendly, professional and put me at my ease before I had the treatment and I am more than happy with the final result.”

Helpful Report

Posted 12 years ago

“I was very impressed with how well things went. I was worried with how much time off I would need but it was such minimal impact to work overall that I am hoping I can get my right eye better as this is the only aspect that is worrying me at this time. Overall brilliant.”

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Posted 12 years ago

“A really good experience a completly new life, I cant wait to enjoy summer and wear sunglasses.”

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Posted 12 years ago

“It was a very quick and smooth process from the initial consultation to the actual surgery. The aftercare has continued to improve my sight and I have been treated well throughout the entire process. It is great that aftercare is not an afterthought.”

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Posted 12 years ago

“Had a very satisfactory treatment and the staff are very halpful and friendly. I would recommend Optical Expres to friends.”

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Posted 12 years ago

“I am very happy that i went ahead with Laser eye, although i thought my close up vision wouldn't be affected, my long vision has improved and i no longer have difficulty seeing things far away. I understand that it takes time for my eyes to settle so I will await the improvement to my close up vision while at work (computer work).”

Helpful Report

Posted 12 years ago

Optical Express is rated 4.7 based on 4,214 reviews