Optical Express Reviews

Name: Optical Express
Rating: 4.68

4.7 Rating 4,200 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

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4.7

Based on 4,200 reviews


Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 50%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

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0800 023 20 20

Email:

customerfeedback@opticalexpress.com

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Optical Express 5 star review on 6th October 2021

Suthiwa Jewkes

Optical Express 1 star review on 24th September 2021

John Binnie

Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“not too good in the first few hours. Next couple of weeks a few regrets. blur at long distance. But after three weeks. It all seems to be getting better. No more cleaning glasses!!!!!!!! Thankyou”

Helpful Report

Posted 10 years ago

“I was a little anxious at first, the procedure was quick and I experience a little pain but it was defintely worth it in the end. Very please with the results.”

Helpful Report

Posted 10 years ago

“Having gone through a lot of thinking, consultations and checks...pushed myself to lay on the table and have my eyes lasered...15mins of discomfort....4hrs of restful sleeping to 20/20 vision 24hrs later...its a no brained...very happy and looking forward to you future and many advetures!! Thank you Optical Express :)”

Helpful Report

Posted 10 years ago

“Overall my experience has been great. Vision is much better than I could have ever have hoped for. It is great not waking up and having to worry about contacts etc. Would do it again if I ever had to. Surgery was quick and the benefits are great!”

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Posted 10 years ago

“I definitely would recommend eye surgery for everyone who suffer for discomfort while wearing glasses and contact lenses. I'm realy happy with my "new eyes", It's different quality of live.”

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Posted 10 years ago

“Corrective eye surgery was first suggested to me by my optician during a routine check up. He recommended Optical Express and I made an appointment soon after. The treatment was scheduled on my first visit to the Newcastle clinic and I have received a very good standard of care ever since. I'm very pleased with the results in terms of my vision. The only issues are that it is quite a long journey for me each time I come for a check up (Hexham to Newcastle) and on a couple of occasions I've waited for quite a while to be greeted at reception. Generally though I am very pleased.”

Helpful Report

Posted 10 years ago

“Very good and efficient. Very pleased with waiting time for laser surgery.”

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Posted 10 years ago

“I needeed enhancement surgery. I had a lot of questions before but they were all answered. All the staff are friendly and helpful and I look forward to great vision once my eyes have fully healed.”

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Posted 10 years ago

“Laser surgery will definitely improve your life style. Waking up in the moring and seeing clrearly is a amazing feeling.”

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Posted 10 years ago

“On the day of the surgery I had a long delay before my treatment which was very un-nerving but since then everything has been extremely efficient.”

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Posted 10 years ago

“Very satisfied and to be honest 50-150 words would not be enough. I was very frightened by the all procedure but aftermath it was a pleasure to have been treated by you.”

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Posted 10 years ago

“I am 33 years of age and considered laser surgery for the last 10 years. I wished I had done the surgery sooner however at least now the technology has improved. My expectations before the surgery was that I would have 20/20 vision or better. Unfortunately one eye has not reached that whilst the other has come out better than 20/20. The result is that yes I can see well without glasses however the imbalance is causing some uncomfortable symptoms and side effects such as migraines, nausea and the feeling of being tired. However I am looking forward to hopefully correcting this within the next few months and eventually gaining great vision in both eyes.”

Helpful Report

Posted 10 years ago

“Everything has turned out really well I have been blind without glasses or lenses since I was born so to now have the ability to see is totally amazing!!! If your thimking of getting it done do it, you wont regret it ;-)”

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Posted 10 years ago

“After twenty years of needing glasses in order to see anything correctional surgery has been a dramatic change. The ability to see every moment of every day without glasses has been amazing. Running, cycling and even tasks such as cooking and what not are made easier with the lack of glasses slipping down or steaming up! The way I carry myself has been improved and is i feel more confident due to the lack of glasses. I whole heartedly recommend the op. to anyone who needs glasses or contact lenses.”

Helpful Report

Posted 10 years ago

“SINCE I HAD LASER EYE SURGERY IT HAS MADE LIFE A LOT EASIER,I AM HAPPY WITH THE RESULTS AND WOULD RECOMMEND IT TO FREINDS AND FAMILY ONE OF THE BEST THINGS I HAVE DONE MANY THANKS”

Helpful Report

Posted 10 years ago

“It is important to be positive I guess, but to get the problems out of the way first: I am, still waiting for the night vision to get to normal and I have difficulties when exhausted but. I am glad to have the quality of vision during daylight which makes the experience worthwhile. It is early in recovery and I am slightly superstitious as I have no idea of the eventual outcome but is is nice to notice little benefits when I suddenly realise that is great to be free from spectacles..”

Helpful Report

Posted 10 years ago

“at the start i had quite an issue with my vision, as my long distance vision was very bad - gradually though it has got better and better, and i am seeing improvements daily.”

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Posted 10 years ago

“the operation was quick and pain free, but had horrendous pain after an hour of the operation which lasted about six hours, a few days of discomfort and saw the tv clearly the next day,”

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Posted 10 years ago

“Very pleased with the outcome of my surgery, i would defintely do it again if i had to make that choice again. Been happy with the level of customer service i've had.”

Helpful Report

Posted 10 years ago

“was a bit worried but put at ease by staff all in all a good experiance.”

Helpful Report

Posted 10 years ago

Optical Express is rated 4.7 based on 4,200 reviews