Optical Express Reviews

Name: Optical Express
Rating: 4.68

4.7 Rating 4,200 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

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Metrics

4.7

Based on 4,200 reviews


Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 50%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

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0800 023 20 20

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customerfeedback@opticalexpress.com

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Optical Express 5 star review on 6th October 2021

Suthiwa Jewkes

Optical Express 1 star review on 24th September 2021

John Binnie

Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very pleased with my vision now, If i could go back and do it sooner I would. Best investment I have made so far!”

Helpful Report

Posted 10 years ago

“I only had a mild prescription of roughly -1.5 in both eyes but i was getting migraines because I did not wear glasses except for distance activities. I went for the cheapest proceedure at ?395 an eye and even got ?150 discount due to the ambassador scheme so paid ?640. I intend to refer my girlfriend and the rate has gone up so i get another ?250 back if she goes ahead bringing the total to ?390 in total. For that price I am very glad I did it. I am getting a mild halos when driving at night but these are getting less now and should reduce much more by 6 months. Apprently this can happen with the more expensive treatment anyway. Overall very happy.”

Helpful Report

Posted 10 years ago

“From start to finish i was pleased with the treatment i received from all the consulting staff who took care of me. The actual laser experience was a bit traumatic but thankfully very short. I did experience a fair bit of pain during that first day, but again lasting only a short time and 24hrs later things were so much better.”

Helpful Report

Posted 10 years ago

“I believe I received the service that I paid for so ultimately I am happy with the experience.”

Helpful Report

Posted 10 years ago

“after years of wearing glasses i got annoyed with them and switched to contact lenses and also got tired of these.i decided to save up for laser eye surgery and think it was worth it afterwards”

Helpful Report

Posted 10 years ago

“Good enough to recommend to friends”

Helpful Report

Posted 10 years ago

“good helpfull freindly staff”

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Posted 10 years ago

“very pleased. time well managed and never had to waitv for an oppointment. treatment was very good. still need time for healing/ possible retreatment.”

Helpful Report

Posted 10 years ago

“Overall I'm really happy that I have decided to do this surgery.I vas expecting HD vision,but I still have hope that I'll get there.I had glasses for 20 years so it will take time for me to find my real vision.”

Helpful Report

Posted 10 years ago

“The pre-consultation went very smoothly and so did the laser treatment. The aftercare took me by surprise as the first few days were quite uncomfortable due to debris being under the contact lenses. After getting used to the different eye drops my sight is slowly on the mend, although still hazey, I'm assured that they will continue to improve.”

Helpful Report

Posted 10 years ago

“Life is 100 times much better!”

Helpful Report

Posted 10 years ago

“I have been wearing glasses for distance only since 2009 but I started to notice my vision was getting worse and was causing me issues when playing sports and ordering from behind counter menus in cafes. I began to think about contact lenses. However I didn't want the expense or the hassle so I looked into laser eye surgery. The surgery is not pleasant but the results are worth it. It's a relief not to have worry about my vision in any circumstance now.”

Helpful Report

Posted 10 years ago

“all the staff are great and very interested in how my vision currently is. Im still waiting for great improvements but do feel it is getting a little better, However there has been not a difference since my last check up.”

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Posted 10 years ago

“I am very pleased to have had it done, however, glad I only have to go through with it only once. I found the actual surgery to be a very scary experience. The surgeon was very calm and proffessional (Southampton branch). I have visited reading for my follow up appointment. I do prefer Southampton though. Im excited to wake up in the morning to find that my vision has improved over night, it's like christmas day EVERY DAY.”

Helpful Report

Posted 10 years ago

“Good friendly service, with no delays.”

Helpful Report

Posted 10 years ago

“The procedure itself was a bit scary and I was really nervous. I experienced incredible discomfort for about 4 hours afterwards, but then it went away. For the first two weeks I had blurry vision in my right eye and my eyes felt gritty. But after two and a half weeks everything was clear and my eyes felt much better.”

Helpful Report

Posted 10 years ago

“Overall I had wonderful experience”

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Posted 10 years ago

“Very happy with results of surgery as no longer need glasses or contact lens for working, driving socialising etc.”

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Posted 10 years ago

“I was a little apprehensive but staff made feel comfortable about the procedure, and was reassurring speaking to the surgeon before hand.”

Helpful Report

Posted 10 years ago

“i've had plenty of eye tests done and a lot of being told to keep my eyes wide open and not blink, harder than it sounds. overall though everything has been explained leading up to the initial surgery. After the surgery was a couple of days of discomfort and feeling like I had sand in my eyes but once that had passed I did start to notice my vision becoming clearer. Its now been about 2 weeks and my right eye is clearer than its ever been however my left eye is still healing.”

Helpful Report

Posted 10 years ago

Optical Express is rated 4.7 based on 4,200 reviews