Optical Express Reviews

Name: Optical Express
Rating: 4.67

4.7 Rating 4,217 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

Questions

Metrics

4.7

Based on 4,217 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 38%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

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Phone:

0800 023 20 20

Email:

customerfeedback@opticalexpress.com

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Optical Express 1 star review on 25th July 2025

This WhatsApp Number +1 (326) 209-0325 Really Assisted Me In Recovery My €172k From Scammers

Optical Express 5 star review on 6th October 2021

Suthiwa Jewkes

Optical Express 1 star review on 24th September 2021

John Binnie

Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“the experience was very good im glad i have had the surgrey done as i have no need for glasses anymore and this makes me happy. i would definatly recommend this surgrey to anyone i know as im very pleased with the results. it has taken alot of stress out of my life. thank you”

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Posted 12 years ago

“My overall experience was totally amazing and am very happy I was a little worried but someone that had the procedure put my mind to rest. It has totally changed my life for the better and unlike my specs my eyes don't steam-up at work and I don't have to look stupid at the cinema with two pairs of specs when it was a 3D movie”

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Posted 12 years ago

“was like going to the opticians. not bad. not nice. just standard i suppose.”

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Posted 12 years ago

“My experience with optical express has been completely satisfactory at every turn. The staff and surgery team were always polite and helpful, as well as being friendly and helping to calm any and all nerves I has and answer all my questions.”

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Posted 12 years ago

“my experience has been good. I have good vision now.”

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Posted 12 years ago

“i have felt reassured by the staff at optical express when i have had any queries or problems and overall i am very happy i had laser eye surgery”

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Posted 12 years ago

“Great professional staff made the process a lot more bearable than it would be otherwise. It's not a procedure I'd repeat in a hurry as found it really unpleasant during the operation and the following day, but the end benefits outweigh the discomfort felt at the time.”

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Posted 12 years ago

“Staff were very helpful and provided answers to all questions asked.They provided all the required information relative to my experiences after my procedure .”

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Posted 12 years ago

“No real discomfort after treatment. An instantaneous improvement in vision following the treatment. Still feel that my eyes are in the process of settling, as they appear to vary from day to day. Overall fairly impressed, and its great to do without glasses or contacts.”

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Posted 12 years ago

“everybody is so friendly in here and i am satisfied with their service.”

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Posted 12 years ago

“Love the fact that I don't have to deal with contact lenses, solutions and glasses, just wish my clarity was as clear as it was with contact lenses, but this may come in time”

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Posted 12 years ago

“Fantastic eye sight post surgery. The freedom is simply wonderful. I am so glad I have had it done, at 23years old I can enjoy living an active life without having the bother of glasses/lenses etc. I'd fully recommend!”

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Posted 12 years ago

“So nice to have perfect vision and not need glasses. Overall the service was very good, particularly the aftercare received”

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Posted 12 years ago

“This Surgary changed my life and very happy with overall experiance here. Thanks”

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Posted 12 years ago

“initially I experienced sickness after op due maybe to drops in eyes otherwise not too much trouble other than adapting to new eyes”

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Posted 12 years ago

“despite some discomfort immedietly following surgery and moderate dry eye symptoms I have had a good experience and have already recommended a friend for surgery. wish i had done this years ago - despite only being 31 yrs old i have been wearing contact lenses for 20 yrs and have found them so inconvenient in recent times and especially since becoming a mum. Looking forward to the future without lenses and glasses.”

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Posted 12 years ago

“Glad I decided to go through with it.”

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Posted 12 years ago

“Overall i feel its been a good experience”

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Posted 12 years ago

“never knew anybody else who had this procedure but im more than happy and have no regrets”

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Posted 12 years ago

“Im really please but hoping this left eye improves, Im noticing it less as i get used to it but im really hoping I havent spent all this money to have one different from the other. The surgery was really quick and painless and the recovery has been good. I would really recommend it. Im just hoping to end up equal!”

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Posted 12 years ago

Optical Express is rated 4.7 based on 4,217 reviews