Optical Express Reviews

Name: Optical Express
Rating: 4.68

4.7 Rating 4,214 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

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Metrics

4.7

Based on 4,214 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 38%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

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0800 023 20 20

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customerfeedback@opticalexpress.com

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Optical Express 5 star review on 6th October 2021

Suthiwa Jewkes

Optical Express 1 star review on 24th September 2021

John Binnie

Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“quick easy and successful, I know dont have to worry about the kids breaking my glasses and also I feel much more at ease without glasses. wish I had done it years ago.”

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Posted 12 years ago

“all the staff have been very polit and welcoming, making the experience far better than i had imagined. i was impressed with the surgery and the whole process.”

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Posted 12 years ago

“I was first thinking about getting laser surgery 2 years ago but never had the time to do it. I then discussed with my husband and we decided that I will do it in christmas as I had the time. I was fed up of wearing glasses as I had been wearing them since I was 17 years old. I am happy now that I do not have to wear them as it is much easier for my job and life in general/ I would recommend anyone to get the surgery done. It still hurts a bit with bright lights and halos around lights but hoping that it will get better as it has only been 3 months.”

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Posted 12 years ago

“Excellent care from start to finish. Staff took time to explain all options. Procedure was painless and I'd recommend it to anybody.”

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Posted 12 years ago

“I am glad for not hesitating in having eye lense replacement, with all it's risks which I must say it was very little compare to the benefit, I would certainly recommend it. The care before and after has been excellent, which I consider to be very important when it comes to anyones eyes. Many thanks. Rubik Ghalustians”

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Posted 12 years ago

“iam looking forward to having my vision, back to how it used to be, everything went to plan and when things hopefully settle down, i will be more than happy. everyone as been really helpfull”

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Posted 11 years ago

“I needeed enhancement surgery. I had a lot of questions before but they were all answered. All the staff are friendly and helpful and I look forward to great vision once my eyes have fully healed.”

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Posted 11 years ago

“Very good and efficient. Very pleased with waiting time for laser surgery.”

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Posted 11 years ago

“was a bit worried but put at ease by staff all in all a good experiance.”

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Posted 11 years ago

“Very pleased with the outcome of my surgery, i would defintely do it again if i had to make that choice again. Been happy with the level of customer service i've had.”

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Posted 11 years ago

“the operation was quick and pain free, but had horrendous pain after an hour of the operation which lasted about six hours, a few days of discomfort and saw the tv clearly the next day,”

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Posted 11 years ago

“Overall I'm really happy that I have decided to do this surgery.I vas expecting HD vision,but I still have hope that I'll get there.I had glasses for 20 years so it will take time for me to find my real vision.”

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Posted 11 years ago

“very pleased. time well managed and never had to waitv for an oppointment. treatment was very good. still need time for healing/ possible retreatment.”

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Posted 11 years ago

“good helpfull freindly staff”

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Posted 11 years ago

“Good enough to recommend to friends”

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Posted 11 years ago

“As warned, I had a few hours of watery and itchy eyes, then that went away and they were dry for the first week, but that has gone too. The quality of my vision has varied a bit - also as I was warned it might - but it seems to be settling at a good level, though not absolutely perfect. The staff and optometrists here have been very friendly and helpful. The only thing that has made me feel slightly 'processed' is the fact that I got a reminder text, phone call and email about my first appointment (before I had paid), but none for the more important follow-up appointments. Still, generally it has been everything I hoped it would and I'm really enjoying not having to wear glasses or contacts.”

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Posted 11 years ago

“Hopefully this has got rid of my glasses and CL's for a good few years. My vision of swimming underwater will become reality and seeing first thing in the morning is a real blessing. Right from when I made the first phone call - the service from the staff including all the admin work and the discounts offered were explained cleary. The laser treatment itself took 10 mins -all my questions were answered and the post care continues to be excellent too”

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Posted 11 years ago

“Im happy with all the appointments that I have received, staff are always helpful.”

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Posted 12 years ago

“My experience has been good; I have been well looked after by both the staff and surgeons of Optical Express. I very much enjoyed paying with Vouchers as it meant that Elaine had to count them all one by one! As far as recommendation goes, I wouln't recommend any toher companies for eye surgery apart from optical express as I have heard too many stories of cheap treatment going wrong. Thank you very much!”

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Posted 12 years ago

“I am very happy with my sight now,though I am experiencing some glare. The procedure was very fast, though quite uncomfortable for the rest of the day afterwards. I didnt realise my eyes would be so bloodshot for approximatly 2 weeks, which was unpleasant. Otherwise it has been very good.”

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Posted 12 years ago

Optical Express is rated 4.7 based on 4,214 reviews