Optical Express Reviews

Name: Optical Express
Rating: 4.68

4.7 Rating 4,200 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

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4.7

Based on 4,200 reviews


Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 50%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

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0800 023 20 20

Email:

customerfeedback@opticalexpress.com

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Optical Express 5 star review on 6th October 2021

Suthiwa Jewkes

Optical Express 1 star review on 24th September 2021

John Binnie

Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“very happy I had the surgery done, apart from slight discomfort with dry eyes everything has been perfect so far. :)”

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Posted 10 years ago

“I had laser eye surgery in August 2011 and had the enhancement in December 2012. Aside form the fact that it took a while for the enhncement to be booked I am very satisfied with the job done by optical express. They answered all my questions and made sure I was comfortable with the process I was about to undergo. The staff were very friendly and even arranged for a nurse to hold my had during the operation as I was a little nervous. My life has improved so much since I had laser eye and I would recommend it to anyone.”

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Posted 10 years ago

“If it keeps like this for the next 20 - 30 years,I will be more than satisfied.”

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Posted 10 years ago

“from laser treatment to after care i have been treated very well looking after my needs and wishes. the level of care is outstanding. thank you.”

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Posted 10 years ago

“Prior to laser surgery I had eye strain and blurred vision, which prohibited me from doing things I used to enjoy such as swimming. The procedure itself was painless and I could see clearly within a couple of days. My vision is now better than 20/20 - I feel young and free again!”

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Posted 10 years ago

“was very professional , girls who put you in the chair at surgery were very nice and calming . However I did get an infection day of surgery ,so that was scary - but was fully checked over given drops without preservatives and kept coming back for checks .glad I had the surgery done .”

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Posted 10 years ago

“Great Experience Changed my life for the better Got more of my family memebers interested in teh procedure”

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Posted 10 years ago

“I am very satisfied with the after care i have recieved”

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Posted 10 years ago

“Im defenetly recomend aspecially for people with have more then -/ 3 or more it will be like miricle, I have before laser astygmatyzm and nnow its 98% gone and it was good expiercience:)”

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Posted 10 years ago

“Apart from pain first day and mild discomfort first ten days or so I am very pleased with my vision and would definitely recommend it.”

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Posted 10 years ago

“First two days after the surgery were pretty bad, but after that it just was getting better and better and now it's really good. I would recommend it to all the people with eyes sight problems.Just do it :)”

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Posted 10 years ago

“Having suffered with recent inconvenience of contact lenses ie falling out and the constant feeling of 'having something in my eye' I decided to speak to friends and colleagues that have had laser eye surgery. They spoke very highly about the results and in particular Optical Express and I opted to have the surgery at the Merry Hill store. 4 weeks on I am very happy with the results, and save for a little difficulty lately when driving at night (glare, starbursts) I have noticed a big improvement. I am informed that this recent difficulty is linked to stopping taking the Blink drops and that in the next 2 months I won't notice this. In conclusion I recommened Laser Eye surgery and Optical Express.”

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Posted 10 years ago

“Love not having to wear glasses or contact lenses all the time anymore. Particularly first thing in the morning or when doing anything active like Zumba or swimming. A bit disappointed that one eye is not as clear as the other so overall there is not the 'crispness' I was expecting to my vision, but hopefully this will rectify itself over time or with an enhancement after 3 months. The benefits still outweigh the disappointment though.”

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Posted 10 years ago

“the whole process from start to now has been positive with everything explained well. the result is great and I can now read without glasses and do not keep having to find them! One thing which I think could have been explained was that I would have to sit closer to my computer screen to see clearly after the operation. I am happy with the results and the quality of care given to me in such a professional manner.”

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Posted 10 years ago

“I am very happy with my sight now,though I am experiencing some glare. The procedure was very fast, though quite uncomfortable for the rest of the day afterwards. I didnt realise my eyes would be so bloodshot for approximatly 2 weeks, which was unpleasant. Otherwise it has been very good.”

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Posted 10 years ago

“My experience has been good; I have been well looked after by both the staff and surgeons of Optical Express. I very much enjoyed paying with Vouchers as it meant that Elaine had to count them all one by one! As far as recommendation goes, I wouln't recommend any toher companies for eye surgery apart from optical express as I have heard too many stories of cheap treatment going wrong. Thank you very much!”

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Posted 10 years ago

“Im happy with all the appointments that I have received, staff are always helpful.”

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Posted 10 years ago

“After the initial consultation my surgery wa carried out within a week, procedure was quick and painless with only slight sensitivity to light and tearing for a couple of hours. Day after follow up showed me at Driving standard. No problems with healing process. Today is one month check up and have been told I might need fine tuning as I still have a slight prescription, but this was explained at the start and I had expected it. Overall happy with outcome at the moment.”

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Posted 11 years ago

“Staff alway very freindly and helpful although sometimes have been kept waiting. The procedure was very slick and a little scary but staff were kind and aware that this procedure would be scary and gave support through out. Very surpirsed about how quick it all was. The change in sight was almost immediate but didn't want to open my eyes for a day. Not an experience I would want to re-visit but worth having.”

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Posted 11 years ago

“wish I had done it sooner”

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Posted 11 years ago

Optical Express is rated 4.7 based on 4,200 reviews