Optical Express Reviews

Name: Optical Express
Rating: 4.68

4.7 Rating 4,201 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

Questions

Metrics

4.7

Based on 4,201 reviews


Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 50%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

Visit Website

Phone:

0800 023 20 20

Email:

customerfeedback@opticalexpress.com

Write Your review

Tell us how Optical Express made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Optical Express 5 star review on 6th October 2021

Suthiwa Jewkes

Optical Express 1 star review on 24th September 2021

John Binnie

Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“was like going to the opticians. not bad. not nice. just standard i suppose.”

Helpful Report

Posted 11 years ago

“Great professional staff made the process a lot more bearable than it would be otherwise. It's not a procedure I'd repeat in a hurry as found it really unpleasant during the operation and the following day, but the end benefits outweigh the discomfort felt at the time.”

Helpful Report

Posted 11 years ago

“i have felt reassured by the staff at optical express when i have had any queries or problems and overall i am very happy i had laser eye surgery”

Helpful Report

Posted 11 years ago

“Staff were very helpful and provided answers to all questions asked.They provided all the required information relative to my experiences after my procedure .”

Helpful Report

Posted 11 years ago

“Love the fact that I don't have to deal with contact lenses, solutions and glasses, just wish my clarity was as clear as it was with contact lenses, but this may come in time”

Helpful Report

Posted 11 years ago

“everybody is so friendly in here and i am satisfied with their service.”

Helpful Report

Posted 11 years ago

“No real discomfort after treatment. An instantaneous improvement in vision following the treatment. Still feel that my eyes are in the process of settling, as they appear to vary from day to day. Overall fairly impressed, and its great to do without glasses or contacts.”

Helpful Report

Posted 11 years ago

“So nice to have perfect vision and not need glasses. Overall the service was very good, particularly the aftercare received”

Helpful Report

Posted 11 years ago

“Fantastic eye sight post surgery. The freedom is simply wonderful. I am so glad I have had it done, at 23years old I can enjoy living an active life without having the bother of glasses/lenses etc. I'd fully recommend!”

Helpful Report

Posted 11 years ago

“despite some discomfort immedietly following surgery and moderate dry eye symptoms I have had a good experience and have already recommended a friend for surgery. wish i had done this years ago - despite only being 31 yrs old i have been wearing contact lenses for 20 yrs and have found them so inconvenient in recent times and especially since becoming a mum. Looking forward to the future without lenses and glasses.”

Helpful Report

Posted 11 years ago

“initially I experienced sickness after op due maybe to drops in eyes otherwise not too much trouble other than adapting to new eyes”

Helpful Report

Posted 11 years ago

“This Surgary changed my life and very happy with overall experiance here. Thanks”

Helpful Report

Posted 11 years ago

“Overall i feel its been a good experience”

Helpful Report

Posted 11 years ago

“Glad I decided to go through with it.”

Helpful Report

Posted 11 years ago

“11 weeks on from operation ,everything going to plan according to staff .i had -7 prescription so taking a little longer to fully get full vision all the time but am told this is normal and every thing will be fine.being able to drive next day after operation was brilliant .”

Helpful Report

Posted 11 years ago

“Im really please but hoping this left eye improves, Im noticing it less as i get used to it but im really hoping I havent spent all this money to have one different from the other. The surgery was really quick and painless and the recovery has been good. I would really recommend it. Im just hoping to end up equal!”

Helpful Report

Posted 11 years ago

“never knew anybody else who had this procedure but im more than happy and have no regrets”

Helpful Report

Posted 11 years ago

“The team for my Op were friendly and made me at ease during the surgery. The clinic always seems busy when coming for my checkup appointments and have to wait, however staff are always friendly and helpful. I did need to change an appointment time once, however i did have trouble getting through on the phone as no-one ever answered and i tried at verious time on different days. Overall though i am very pleased and happy, the price and location is great, with amazing results and i highly reccomend.”

Helpful Report

Posted 11 years ago

“was perfect from what i expected, was very worryed and didnt need to be.”

Helpful Report

Posted 11 years ago

“Overall I am very pleased with the positive effect that having laser eye surgery has had on my life. The procedure itself was very quick and painless and the staffat Optical Express in Newbridge were very reassuring and professional on the day of surgery. I would definitely make the decision again to have laser eye surgery”

Helpful Report

Posted 11 years ago

Optical Express is rated 4.7 based on 4,201 reviews