Optical Express Reviews

Name: Optical Express
Rating: 4.68

4.7 Rating 4,214 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

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Metrics

4.7

Based on 4,214 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 38%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

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0800 023 20 20

Email:

customerfeedback@opticalexpress.com

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Optical Express 5 star review on 6th October 2021

Suthiwa Jewkes

Optical Express 1 star review on 24th September 2021

John Binnie

Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“the whole process from start to now has been positive with everything explained well. the result is great and I can now read without glasses and do not keep having to find them! One thing which I think could have been explained was that I would have to sit closer to my computer screen to see clearly after the operation. I am happy with the results and the quality of care given to me in such a professional manner.”

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Posted 12 years ago

“Love not having to wear glasses or contact lenses all the time anymore. Particularly first thing in the morning or when doing anything active like Zumba or swimming. A bit disappointed that one eye is not as clear as the other so overall there is not the 'crispness' I was expecting to my vision, but hopefully this will rectify itself over time or with an enhancement after 3 months. The benefits still outweigh the disappointment though.”

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Posted 12 years ago

“Positives far out weigh the negitives”

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Posted 12 years ago

“The whole experience of the surgery was beyond my expectations. No pain, no discomfort and the staff were great fun.”

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Posted 12 years ago

“very happy with the level of service and the results”

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Posted 12 years ago

“I have had a good overall experience, I am a little worried about the difference between the eyes and hope that this will improve in the next three months. I understand that I am in the 10% of people that may need to have further corrective surgery, this is fine, I would like this if it does correct the inbalance. Nottingham Store: Exceptional treatement and care. Derby Store: The team have been great from start to end and in aftercare.”

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Posted 12 years ago

“It's great not having to wear glasses but my eyes do get tired if I spend a long time on the computer or reading”

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Posted 12 years ago

“Generally a good experience with no pain at all, i am glad that i did not have the surgery during the winter months as night driving is still an issue”

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Posted 12 years ago

“I would highly recommend laser eye surgery. It has been wonderful to no longer wear lenses or glasses for long distance vision. I wish I had had it 10 years ago!”

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Posted 12 years ago

“Using glasses seems normal to me before but now I would never want to ga back to wearing glasse. It is just a wonderful experience.”

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Posted 12 years ago

“I used optical express as my opticians before having the operation, and they were always helpful and professional. I decided to have laser surgery and was well informed by the staff about it. I knew that ultimately whether to undergo surgery or not was my decision and I was informed of the likely outcomes. The aftercare in the laser clinic has been impeccable. The only improvement for me would be that when I call the store with a query or to re-schedule a post-op check, I should be put through to the clinic, rather than speaking to the front of the house staff, that sometimes appear too busy to deal with it effciently.”

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Posted 12 years ago

“Having worn glasses since age 9 it is great to be 'almost' free from them entirely. Due to my age I unfortunately still need reading glasses. My only regret is not having surgery sooner.”

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Posted 12 years ago

“My top up surgery was easier than I expected and the results are what I'd hoped for.”

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Posted 12 years ago

“I had lasik which did not completely fix my vision, some time later I had Lasek. This was very uncomfortable, and had I expected to have that from the beginning I would not have thought seriously about going ahead. Now though, my vision is execellent. It is very nice not to have the trouble of contacts or glasses.”

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Posted 12 years ago

“The consultation, pre-op, op, and post op were all handled in a prefessional, informative and friendly manner. Although i am still awaiting the full result of the procedure as my eyes have yet to fully heal, my questions relating to the recovery process have been dealt with concisely.”

Helpful Report

Posted 12 years ago

“it was great from first hour after the sergery, no paind,ni drainest, vision was perfect.would recomend it to all fwo wears glases or contact lenses, without it much more better.”

Helpful Report

Posted 12 years ago

“The whole process has been professionally managed and I have confidence in all the people I have been dealing with. There have been slight negatives in my close up vision but I was advised of that before I agreed to go ahead with the process and it is still improving.”

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Posted 12 years ago

“prior to surgery and on day of surgery i was made to feel very important . i feel that my appointments after surgery were good also but i did expect a bit more customer service .”

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Posted 12 years ago

“very comfortable with everything from start to finish”

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Posted 12 years ago

“my expectations were correct when first my friends recommended you to me”

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Posted 12 years ago

Optical Express is rated 4.7 based on 4,214 reviews