Optical Express Reviews

Name: Optical Express
Rating: 4.68

4.7 Rating 4,201 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

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4.7

Based on 4,201 reviews


Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 50%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

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Phone:

0800 023 20 20

Email:

customerfeedback@opticalexpress.com

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Optical Express 5 star review on 6th October 2021

Suthiwa Jewkes

Optical Express 1 star review on 24th September 2021

John Binnie

Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very satisfied with the treatment and qaulity of aftercare”

Helpful Report

Posted 11 years ago

“My vision is constently improving and the comfort of my eyes compared to wearing contact lenses previously has improved dramatically. Very pleased that I went ahead with the proceedure and improving results over the coming months. Very happy with the surgery and team at Optical Express and glad I went through with the proceedure.”

Helpful Report

Posted 11 years ago

“The procedure on the day was not as uncomforatble as expected, although post surgery pain was worse than anticipated, but lasted for about 10-12 hours, so not unbearable. I could read numberplates on cars as I was taken home, which was great. General discomfort (dryness) lasted about a month, but vision three months on is very good and overall I'm very pleased with the surgery. The staff were exceptional at all times during the surgery and post care check-ups.”

Helpful Report

Posted 11 years ago

“very efficient in all aspects of the surgery including prior and post op white city also has very attractive and efficient staff”

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Posted 11 years ago

“The recovery was more painful and lasted longer than anticipated, as I had to have LASEK not LASIK. My result is brilliant though and I would still do it again. It's great being able to go swimming and be able to see.”

Helpful Report

Posted 11 years ago

“I am very happy and satisfied with the decision of going for th elaser eye surgery and I would recommend it to all with glasses or using contact lenses.”

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Posted 11 years ago

“Pleased with the overall results of my surgery. Glad i did it and have recommended to friends and family.”

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Posted 11 years ago

“Very saisfied with the service and after care provided. I have recived better vision than wearing contacted lenses and I am extremley staisfied however on the day there seemed to be alot of waitng around.”

Helpful Report

Posted 11 years ago

“Quick, pain-free (some minor discomfort) operation and remarkably quick recovery time with some discomfort during the first 6 or 7 hours. I couldn't believe how little discomfort I had within 24 hours of the op.”

Helpful Report

Posted 11 years ago

“I am very happy that i went ahead with Laser eye, although i thought my close up vision wouldn't be affected, my long vision has improved and i no longer have difficulty seeing things far away. I understand that it takes time for my eyes to settle so I will await the improvement to my close up vision while at work (computer work).”

Helpful Report

Posted 11 years ago

“Had a very satisfactory treatment and the staff are very halpful and friendly. I would recommend Optical Expres to friends.”

Helpful Report

Posted 11 years ago

“It was a very quick and smooth process from the initial consultation to the actual surgery. The aftercare has continued to improve my sight and I have been treated well throughout the entire process. It is great that aftercare is not an afterthought.”

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Posted 11 years ago

“A really good experience a completly new life, I cant wait to enjoy summer and wear sunglasses.”

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Posted 11 years ago

“I was very impressed with how well things went. I was worried with how much time off I would need but it was such minimal impact to work overall that I am hoping I can get my right eye better as this is the only aspect that is worrying me at this time. Overall brilliant.”

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Posted 11 years ago

“After my initial consultation I was recommended to have lens replacement, I had a consultation at Manchester where everything seemed okay. However I wasn't informed that the surgeon had recommended laser treatment to be a more suitable treatment for me until I had travelled to Manchester and was about to have surgery. I felt this could have been done earlier which would have saved me going to Manchester and booking into a hotel and my daughter taking a day off work to be there. After that experience I have been very pleased with the staff at Sheffield who have been friendly, professional and put me at my ease before I had the treatment and I am more than happy with the final result.”

Helpful Report

Posted 11 years ago

“Was a little scared to have it done, but on the day I was put at ease and it went really quickly. The following day I was in discomfort but this only lasted one day. The feeling was like cutting up really strong onions as my eyes watered a lot and they just stung all the time, but after this day this went away and could see each day getting better.”

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Posted 11 years ago

“the experience was very good im glad i have had the surgrey done as i have no need for glasses anymore and this makes me happy. i would definatly recommend this surgrey to anyone i know as im very pleased with the results. it has taken alot of stress out of my life. thank you”

Helpful Report

Posted 11 years ago

“My overall experience was totally amazing and am very happy I was a little worried but someone that had the procedure put my mind to rest. It has totally changed my life for the better and unlike my specs my eyes don't steam-up at work and I don't have to look stupid at the cinema with two pairs of specs when it was a 3D movie”

Helpful Report

Posted 11 years ago

“my experience has been good. I have good vision now.”

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Posted 11 years ago

“My experience with optical express has been completely satisfactory at every turn. The staff and surgery team were always polite and helpful, as well as being friendly and helping to calm any and all nerves I has and answer all my questions.”

Helpful Report

Posted 11 years ago

Optical Express is rated 4.7 based on 4,201 reviews