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Optical Express Reviews

4.7 Rating 4,214 Reviews
95 %
of reviewers recommend Optical Express
4.7
Based on 4,214 reviews
Shipping & Delivery
Delivery Methods
Postal Service
On-time Delivery
Greater than 38%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Under An Hour
Customer Service
2.9 out of 5
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customerfeedback@opticalexpress.com

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Optical Express 5 star review on 6th October 2021
Suthiwa Jewkes
Optical Express 5 star review on 6th October 2021
Suthiwa Jewkes
Optical Express 1 star review on 24th September 2021
John Binnie
Optical Express 1 star review on 27th July 2021
Anonymous
Optical Express 1 star review on 27th July 2021
Anonymous
Anonymous
Anonymous  // 01/01/2019
the whole process from start to now has been positive with everything explained well. the result is great and I can now read without glasses and do not keep having to find them! One thing which I think could have been explained was that I would have to sit closer to my computer screen to see clearly after the operation. I am happy with the results and the quality of care given to me in such a professional manner.
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Posted 12 years ago
Love not having to wear glasses or contact lenses all the time anymore. Particularly first thing in the morning or when doing anything active like Zumba or swimming. A bit disappointed that one eye is not as clear as the other so overall there is not the 'crispness' I was expecting to my vision, but hopefully this will rectify itself over time or with an enhancement after 3 months. The benefits still outweigh the disappointment though.
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Posted 12 years ago
Positives far out weigh the negitives
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Posted 12 years ago
The whole experience of the surgery was beyond my expectations. No pain, no discomfort and the staff were great fun.
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Posted 12 years ago
very happy with the level of service and the results
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Posted 12 years ago
I have had a good overall experience, I am a little worried about the difference between the eyes and hope that this will improve in the next three months. I understand that I am in the 10% of people that may need to have further corrective surgery, this is fine, I would like this if it does correct the inbalance. Nottingham Store: Exceptional treatement and care. Derby Store: The team have been great from start to end and in aftercare.
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Posted 12 years ago
It's great not having to wear glasses but my eyes do get tired if I spend a long time on the computer or reading
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Posted 12 years ago
Generally a good experience with no pain at all, i am glad that i did not have the surgery during the winter months as night driving is still an issue
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Posted 12 years ago
I would highly recommend laser eye surgery. It has been wonderful to no longer wear lenses or glasses for long distance vision. I wish I had had it 10 years ago!
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Posted 12 years ago
Using glasses seems normal to me before but now I would never want to ga back to wearing glasse. It is just a wonderful experience.
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Posted 12 years ago
I used optical express as my opticians before having the operation, and they were always helpful and professional. I decided to have laser surgery and was well informed by the staff about it. I knew that ultimately whether to undergo surgery or not was my decision and I was informed of the likely outcomes. The aftercare in the laser clinic has been impeccable. The only improvement for me would be that when I call the store with a query or to re-schedule a post-op check, I should be put through to the clinic, rather than speaking to the front of the house staff, that sometimes appear too busy to deal with it effciently.
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Posted 12 years ago
Having worn glasses since age 9 it is great to be 'almost' free from them entirely. Due to my age I unfortunately still need reading glasses. My only regret is not having surgery sooner.
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Posted 12 years ago
My top up surgery was easier than I expected and the results are what I'd hoped for.
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Posted 12 years ago
I had lasik which did not completely fix my vision, some time later I had Lasek. This was very uncomfortable, and had I expected to have that from the beginning I would not have thought seriously about going ahead. Now though, my vision is execellent. It is very nice not to have the trouble of contacts or glasses.
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Posted 12 years ago
The consultation, pre-op, op, and post op were all handled in a prefessional, informative and friendly manner. Although i am still awaiting the full result of the procedure as my eyes have yet to fully heal, my questions relating to the recovery process have been dealt with concisely.
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Posted 12 years ago
it was great from first hour after the sergery, no paind,ni drainest, vision was perfect.would recomend it to all fwo wears glases or contact lenses, without it much more better.
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Posted 12 years ago
The whole process has been professionally managed and I have confidence in all the people I have been dealing with. There have been slight negatives in my close up vision but I was advised of that before I agreed to go ahead with the process and it is still improving.
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Posted 12 years ago
prior to surgery and on day of surgery i was made to feel very important . i feel that my appointments after surgery were good also but i did expect a bit more customer service .
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Posted 12 years ago
very comfortable with everything from start to finish
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Posted 12 years ago
my expectations were correct when first my friends recommended you to me
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Posted 12 years ago
Optical Express is rated 4.7 based on 4,214 reviews