Optical Express Reviews

Name: Optical Express
Rating: 4.68

4.7 Rating 4,214 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

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Metrics

4.7

Based on 4,214 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 38%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

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0800 023 20 20

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customerfeedback@opticalexpress.com

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Optical Express 5 star review on 6th October 2021

Suthiwa Jewkes

Optical Express 1 star review on 24th September 2021

John Binnie

Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been very impressed with every stage of the procedure from piont of sale through to the aftercare. I look forwed to my eyes healing fully to enjoy the distance vision i require.”

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Posted 12 years ago

“Over all it is great”

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Posted 12 years ago

“Put my mind at rest over several things”

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Posted 12 years ago

“Easy process, explained and carried out by experienced stadd. sweet nurses during procedure and great surgeon”

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Posted 12 years ago

“leading up to the laser eye surgery i was very nervous. On the day of surgery my vision and general health of my eyes was checked which was reassuring that eye surgery wouldnt be done if there was a problem. The surgeon was very professional and felt that my needs had been catered for during the surgery. Surgery itself was very quick and uncomfirtable at times. After the surgery was a bit of a rush to get me out of the room. Would have been better if there was a dark resting room that we can stay in for at least 10-30 mins because it can be a traumatic experience for some, and the rush to get the next patient in doesnt always help. After care appointments have been really good and helpful that i am getting professional advice about the care of my eyes.”

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Posted 12 years ago

“overall, very happy with the outcome of surgery.”

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Posted 12 years ago

“I hated the first day , immediatly after the surgery, but as the days have gone by and the memory dims the eyesight remains clear and good.”

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Posted 12 years ago

“As above, but very disappointed with appointment system. Would have liked to go to Guildford but store not open on Saturdays which I think I should have been forewarned! A number of appointments were cancelled and venues changed leading up to Christmas. Appointments could not be booked more than three weeks in advance because of restrictions of computer booking. Hopefully this will be updated before my husband comes to have intraocular replacement in the summer!”

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Posted 12 years ago

“I feel like a superhero with special seeing powers!”

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Posted 12 years ago

“I'm glad that I can still read close by with no glasses, which helps a lot for my work. Distance isn't perfect yet, but stil wait and see if it'll change in the next few months. I'm overall satisfied with the level of service at the clinic, and I have already spread the word among the colleagues. Hope they will find the same exciting experience of getting better eye sight after so many years of wearing glasses or contact lenses.”

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Posted 12 years ago

“great experience, good vision without glasses, very kind staff. Very satisfied”

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Posted 12 years ago

“so far so good , with the laser eye surgery , eye sight very clear seems like i forgot to take out my contact lenses when i wake up in the morning . overall very happy.”

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Posted 12 years ago

“Really pleased with surgery overall. I have had to wait around quite a lot for appointments, often waiting for more than 30 minutes after my appointment time to be seen. This has tainted the experience slightly, however I would still go through it again as the results are worth it and I just hope it lasts!”

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Posted 12 years ago

“The recovery period with LASEK was for me quite slow and this can be disconcerting but the change in week 2-4 has been dramatic and reassures me I'll get perfect vision in the next few months. Abit more painful on day 2/3 than expected but the results are worth the initial discomfort and you are warned about this. The only concern is I was unable to drive for 2 weeks due to dry eyes and this was very difficult so I think abit more warning/foreward planning might be needed.”

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Posted 12 years ago

“No pain with procedure”

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Posted 12 years ago

“It's been great, I'm very glad I chose Optical Express and would highly recommend to anyone wanting to undergo laser eye surgery”

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Posted 12 years ago

“Overall i am happy with the experience - my distance vision has vastly improved and i appreciate that my close and middle distance vision will continue to improve. i am happy that if i am still experiencing difficulty in these areas in two or three months I can have this amended with laser treatment. Staff are always polite and courteous if on some occassions a bit rushed.”

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Posted 12 years ago

“i am happy of doing this surgery that becuse now i can see well”

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Posted 12 years ago

“Very pleased with all aspects of consultation, surgery and after care.”

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Posted 12 years ago

“No problems”

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Posted 12 years ago

Optical Express is rated 4.7 based on 4,214 reviews