Optical Express Reviews

Name: Optical Express
Rating: 4.68

4.7 Rating 4,203 Reviews

95 %

of reviewers recommend Optical Express

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4.7

Based on 4,203 reviews


Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 50%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

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0800 023 20 20

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customerfeedback@opticalexpress.com

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Optical Express 5 star review on 6th October 2021

Suthiwa Jewkes

Optical Express 1 star review on 24th September 2021

John Binnie

Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“all the staff have been very polit and welcoming, making the experience far better than i had imagined. i was impressed with the surgery and the whole process.”

Helpful Report

Posted 11 years ago

“after not being able to see distance has greatly helped me. as far as riding my motor bike seeing clearly at distance is a must. very peased with having surgery should have done it sooner”

Helpful Report

Posted 11 years ago

“Initial visit was somewhat negative, waited in store a very long time beyond the booked appointment time and was not informed of the reason for the delay. Consent visit at Harley Street was positive and the staff very helpful. Surgery experience in London was good, staff were excellent - thorough, informative and attentive throughout the procedure in each case. Follow-up appointments have been generally good, although, as per the initial visit, have generally involved waiting beyond the booked appointment time. The optometrists have been informative and reassuring. I would comment that the biggest concern has been not knowing what symptoms are 'normal' at a given stage, over and above halos and ghosting - it would have been good to have had access to more information on this.”

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Posted 11 years ago

“Positives far out weigh the negitives”

Helpful Report

Posted 11 years ago

“The surgery was straightforward and the recovery has been without issue. Some dryness of the eyes but nothing significant. Getting used to using glasses for 'near vision' has taken a while and I have experienced some eye strain and headaches as a result however this seems to have improved over time. My only crtitism would be the lack of pre op information I received.”

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Posted 11 years ago

“after having my surgery i am feeling much better than before.but still i am feeling little bit unusual but my dr. told me it will be fine.so overall this is a great service.”

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Posted 11 years ago

“Good experience. Was scared at first after watching youtube videos, but staff put me at ease and everything went well. Happy with results although suffering from dry eyes just now.”

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Posted 11 years ago

“Operation was suprisingly straight forward, quick and alot more comfortable than expected. The staff have been very helpful and appointments have been quick and after care has been good.”

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Posted 11 years ago

“After a lot of uncertainty and worry, decided to take the plundge and wish I had done it years ago. For a couple of days discomfort the end result is great.”

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Posted 11 years ago

“I'm very happy that I finally had the laser eye surgery done and I am excited that I do not need to wear glasses anymore. I would definitely recommend this procedure to somebody who is not happy with their vision. I feel that the quality of my life improved, I experience more freedom in everyday life and in extra curricular activities.”

Helpful Report

Posted 11 years ago

“I have been very impressed with the Optical Express experience. All of the staff are courteous and knowledgable, the information provided is thorough and easy to understand.”

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Posted 11 years ago

“Having worn glasses for 26 years before having laser eye surgery done, I was convinced when I heard excellent reports from friends who suggested their only qualm was not having done it sooner. I would agree with them! The first 5 hours or so after surgery were painful with a sensitivity to light, but already the next day my vision was better than 20:20! One month on my eyes are a bit dry at times but that should disappear soon too. The FREEDOM of being able to do all my outdoor sports without worrying about my glasses is superb.”

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Posted 11 years ago

“Very friendly and professional staff. Overall I have had a very good experience.”

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Posted 11 years ago

“After I'd had the surgery I had some pain and vision was limited for about 2 weeks. Light was a problem for me. After good aftercare the pain subsided and I started to see better daily. I'm a Teacher and need my eyes for everything in work. I now have the best vision I have ever had. Photography Football Bird Watching are all so much easier and enjoyable I wish I'd done this 30 years ago. The pain and discomfort had faded to a distant memory, the joy of seeing the world anew is priceless.”

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Posted 11 years ago

“I had worn glasses for over 15 years, and within a day of my laser surgery I had better than 20-20 vision. Having had experience bad eyesight for so long, to now be able to see can seem like a small difference to some people, but to me it has been life changing. I can't seem to stop talking about it to my friends and family. Something I would highly reccommend.”

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Posted 11 years ago

“I had doubts as my vision was pretty poor, minus 10 in both eyes, but I have been amazed at the result. I now have 20-20 vision and whilst in the recovery period I've not been able to be as active I am now looking forward to doing things that I was normally restricted in doing because of my glasses.”

Helpful Report

Posted 11 years ago

“Overall the experience was fine, its not a particularly enjoyable proceedure, but it is amazing technology and the benefits are great. It takes a while to settle down and the initial discomfort was more severe than anticipated. A month down the line everything is fine and I am very happy with the result.”

Helpful Report

Posted 11 years ago

“At the start of my surgery I was only -2 on each eye so it wasn't hugely difficult to see. However, for financial reasons I decided to have the surgery and haven't looked back. The surgery went well and the aftercare has been great. Only issues I have had to contend with is sensitivity to bright lights and irritation but after you have the drops a lot of this clears up. Will recommend to anyone who needs it.”

Helpful Report

Posted 11 years ago

“My top up surgery was easier than I expected and the results are what I'd hoped for.”

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Posted 11 years ago

“Having worn glasses since age 9 it is great to be 'almost' free from them entirely. Due to my age I unfortunately still need reading glasses. My only regret is not having surgery sooner.”

Helpful Report

Posted 11 years ago

Optical Express is rated 4.7 based on 4,203 reviews