Optical Express Reviews

Name: Optical Express
Rating: 4.68

4.7 Rating 4,214 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

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Metrics

4.7

Based on 4,214 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 38%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

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0800 023 20 20

Email:

customerfeedback@opticalexpress.com

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Optical Express 5 star review on 6th October 2021

Suthiwa Jewkes

Optical Express 1 star review on 24th September 2021

John Binnie

Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was a little apprehensive but staff made feel comfortable about the procedure, and was reassurring speaking to the surgeon before hand.”

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Posted 11 years ago

“I am happy that I have a massive improvement in my overall vision so that I do not need glasses at the moment but am really keen to get the necessary top up surgery to correct my vision to the point where I truly have 20-20 or better vision. Hopefully very soon!!”

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Posted 11 years ago

“After the surgery my eyes were streaming with water and fairly uncomfortable. I rested and within 2-3 hours the watering stopped. The vision was pretty good and eyes just felt a bit gritty. Next day vision was great and then just got better each day. Took about a week or so to adjust to reading glasses but now ok with that too.”

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Posted 11 years ago

“I would definitely recommend Optical Express to friends and family. The customer service has, for the most part, been excellent. My actual laser eye surgeon was top quality too and put me at ease throughout. My only issue has been that, at the very early stages, I was double booked for my consultation so was unable to be seen. I had waited around in Manchester for three hours (as I was due to get a train back down to London) to be sent away as I could not be seen that day. It does not matter at all now as everything since then has been very positive, however I think it should be noted as it was at the very early stages and this incident made me consider not actually having the surgery. Overall, however, I really rate Optical Express and feel that I have received excellent service and great treatment at a very reasonable price.”

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Posted 11 years ago

“very pleased with the result of my surgery”

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Posted 11 years ago

“friendly and professional staff with good explanations, help comforting.”

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Posted 11 years ago

“was very professional , girls who put you in the chair at surgery were very nice and calming . However I did get an infection day of surgery ,so that was scary - but was fully checked over given drops without preservatives and kept coming back for checks .glad I had the surgery done .”

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Posted 12 years ago

“Prior to laser surgery I had eye strain and blurred vision, which prohibited me from doing things I used to enjoy such as swimming. The procedure itself was painless and I could see clearly within a couple of days. My vision is now better than 20/20 - I feel young and free again!”

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Posted 12 years ago

“wish I had done it sooner”

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Posted 12 years ago

“Staff alway very freindly and helpful although sometimes have been kept waiting. The procedure was very slick and a little scary but staff were kind and aware that this procedure would be scary and gave support through out. Very surpirsed about how quick it all was. The change in sight was almost immediate but didn't want to open my eyes for a day. Not an experience I would want to re-visit but worth having.”

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Posted 12 years ago

“After the initial consultation my surgery wa carried out within a week, procedure was quick and painless with only slight sensitivity to light and tearing for a couple of hours. Day after follow up showed me at Driving standard. No problems with healing process. Today is one month check up and have been told I might need fine tuning as I still have a slight prescription, but this was explained at the start and I had expected it. Overall happy with outcome at the moment.”

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Posted 12 years ago

“Good experience. Was scared at first after watching youtube videos, but staff put me at ease and everything went well. Happy with results although suffering from dry eyes just now.”

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Posted 12 years ago

“after having my surgery i am feeling much better than before.but still i am feeling little bit unusual but my dr. told me it will be fine.so overall this is a great service.”

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Posted 12 years ago

“The surgery was straightforward and the recovery has been without issue. Some dryness of the eyes but nothing significant. Getting used to using glasses for 'near vision' has taken a while and I have experienced some eye strain and headaches as a result however this seems to have improved over time. My only crtitism would be the lack of pre op information I received.”

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Posted 12 years ago

“I have found the staff very reassuring and friendly. The surgery was very quick and satisfactory. The staff put me at ease when I was having the surgery carried out.”

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Posted 12 years ago

“I would still recommend primary laser surgery if vision with contacts or glasses is suboptimal and interferes with work or sports.”

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Posted 12 years ago

“I am very pleased with my eyesight now, but it would have been helpful at the beginning to be informed that the surgery I had would take about six months to heal, as I was panicking at the beginning thinking that my eyesight was never going to get better. The staff in the shop at Bluewater are very helpful, but the online site was not always helpful.”

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Posted 12 years ago

“I had been wanting to have Laser surgery for a while, just needed to pluck up the courage. I will admit the surgery was not what I expected but the whole experience and staff have been brilliant. My sight is now better than I could ever imagine. Glad to throw away the contacts after 10 years !!”

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Posted 12 years ago

“happy happy happy”

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Posted 12 years ago

“was operated in Bristol - First contact was in Reading - one month control in london. In every store, the welcome is great and staff is very nice and helpful. I am happy with Optical express”

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Posted 12 years ago

Optical Express is rated 4.7 based on 4,214 reviews