Optical Express Reviews

Name: Optical Express
Rating: 4.68

4.7 Rating 4,214 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

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Metrics

4.7

Based on 4,214 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 38%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

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0800 023 20 20

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customerfeedback@opticalexpress.com

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Optical Express 5 star review on 6th October 2021

Suthiwa Jewkes

Optical Express 1 star review on 24th September 2021

John Binnie

Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very professional staff, who made me feel very comfortable at all stages of the procedure. I was kept informed about what was happening. My second operation was cancelled and rescheduled the next day. This necessitated my having to book and pay for a second night in a hotel. I was told Optical Express would refund my first unused night. I am still waiting for payment. I gave the receipt for the hotel to the reception in the Bristol store.”

Helpful Report

Posted 12 years ago

“Glad I went for the surgery, as now I am able to see things clearly for the first time without the use of contact lenses. Everything is sharp”

Helpful Report

Posted 12 years ago

“I am amazed that one simple procedure which is so quick and painless can be so effective and make such a difference to my life. It is still a novelty after a month and keep reminding myself I dont need to find my glasses first thing in the morning! Everyone here is really professional and obviously know what they are talking about. I would recommend laser eye surgery to anyone suitable. It has not been the instant perfect vision with regards to working on a computer and looking at small type but this is improved even now after a month and my general vision for walking around is 20/20 which I never thought possible. My only issue with this store which I have mentioned before is that on the appointments for consultation etc. they tend to leave you hanging without letting you know what you are waiting for or how long it is going to be. This can be quite off-putting and worrying that they have forgotton you.”

Helpful Report

Posted 12 years ago

“I am pleased with the overall benefits although my left eye which was worse to start with still has some issues and I would be delighted if this could be improved to the excellent standard of my right eye. Overall the operation is welll worth doing and I would be pleased to recommend it.”

Helpful Report

Posted 12 years ago

“I was very nervous having the treatment done but one of the nurses held my hand they whole way through, the surgeon was so friendly and reassuring. SInce then my weekly/monthly visits have been great, the optermologist is always friendly, she remembers me and my original concerns and always ask about how I'm feeling now, dry eye and my right eye which is still mildly blurry, but she has gone through every outcome and I feel really happy with the informartion she has given me and the care!”

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Posted 12 years ago

“Would highly recommend.”

Helpful Report

Posted 12 years ago

“I found the experience scary and surreal to start with, I couldn't believe I could be free of glasses so quickly, but it really was so quick and no more worrying about my glasses! Everyone was helpful and reassuring and gave me answers to all my questions. I did have some issues with halos and dry eye to begin with, but was reassured this was normal and over the first 3 months this has virtually disappeared.”

Helpful Report

Posted 12 years ago

“Very good overall. The staff is very polite and welcoming. The doctor answered all my questions and took the time to explain the next steps in my recovery procedure. I was just a bit disappointed that my 1 week appointment was cancelled due to the doctor being ill (someone left a voicemail on my mobile) but no one called me back to book another one. But apart from this, a very good experience.”

Helpful Report

Posted 12 years ago

“From about the age of 8 my eyes began getting worse, I could not see the black board at school which did hold me back as i kept my poor sight a secret. I hated wearing glasses and used contact lenses from the age of 20 but after 20 years later and thousands of pounds spent on lenses and cleaning fluid I took the plunge for laser eye treatment..... It was like a miracle having not been able to see for over 40 years, overnight I could see long distance perfect. My reading vision did suffer a little, but this I was told was to be expected and was a small sacrifice to be able to drive, swim and not to pick up any more ugly women.... perfect!! May be soon they will have the technology to fix long and short sighted in one treatment.... I won't call it an operation as I was only in the chair for 10 minutes, was easier than a trip to the dentist..... I just wish I had done it earlier, 5 years on since my treatment and all's fab.”

Helpful Report

Posted 12 years ago

“My eye sight was very poor and I relied on glasses or contact lens. To be able to see is a whole experience and I am looking forward to new experiences where I dont have to worry about contact lens or glasses and how it effects my life.”

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Posted 12 years ago

“my experience was good over all. very good staff.”

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Posted 12 years ago

“During recovering from laser eye surgery I experienced minor set backs in the early weeks due to having poor vision and discomfort. But after a month my vision dramatically improved and now I enjoy a life free from the hassle of contact lenses or glasses. Thanks.”

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Posted 12 years ago

“All in all I am glad that I had the procedure. The staff have been very efficient and helpful. My eyes are still a little sensitive and I am still suffering from glare and halos but it is still early days. I am sure that there will be more improvement when things have settled. I am feeling very hopeful.”

Helpful Report

Posted 12 years ago

“Over all I knew besause my eye sight was very bad -7.5 in both eyes, that it might not work the first time. Going for the 2nd op, I was not sure if it would work either, was dreading the thought of the pain again :). Have to say the pain is worth it, as they say no pain on game! After three days of the op, the imporvements were much quicker and different Thanks to all :)”

Helpful Report

Posted 12 years ago

“Fixing and driving Tanks is no place for a speccie was always loosing and breaking glasses.just not for me. I maybe had the op before i really needed it but i don't regret it. Was worried i would trade great long distance sight for close up work ,But no,i ended up with both. Cheers”

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Posted 11 years ago

“i have had great experience from staff,optom to surgeon, everyone has been very helpful throughout.i would definately recommond it to family and friends”

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Posted 11 years ago

“Even though i have a little ghosting...it's only been one month!so far i am very happy that i had th. Excellent service with all round care from the front line staff in the shop to the consultant...the aftercare is also commendable!! Well done optical express !!”

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Posted 11 years ago

“i was quite nervous about trusting anyone with something as precious as my .eyesight ,but every thing was very proffesional,well explained and i didnot feel pressured to decided which treatment to chose.”

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Posted 11 years ago

“Everything has turned out really well I have been blind without glasses or lenses since I was born so to now have the ability to see is totally amazing!!! If your thimking of getting it done do it, you wont regret it ;-)”

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Posted 11 years ago

“Apart from pain first day and mild discomfort first ten days or so I am very pleased with my vision and would definitely recommend it.”

Helpful Report

Posted 12 years ago

Optical Express is rated 4.7 based on 4,214 reviews