Optical Express Reviews

Name: Optical Express
Rating: 4.68

4.7 Rating 4,214 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

Questions

Metrics

4.7

Based on 4,214 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 38%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

Visit Website

Phone:

0800 023 20 20

Email:

customerfeedback@opticalexpress.com

Write Your review

Tell us how Optical Express made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Optical Express 5 star review on 6th October 2021

Suthiwa Jewkes

Optical Express 1 star review on 24th September 2021

John Binnie

Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“i am very happy with the resultsof my surgery. i would recommend to anyone.”

Helpful Report

Posted 12 years ago

“its the best present i could give myself having laser eye surgery, before i had trouble driving and seeing distances, but now i dont need my glasses to drive and can see for miles”

Helpful Report

Posted 12 years ago

“my eye site is a lot better than it was as i am an active person glasses were like a preson for me but now i am free again as i was before having glases”

Helpful Report

Posted 12 years ago

“I am still in awe that i can wake up and see! I am now obsessed and try to read every sign post and road signs just to check if I am "really seeing" things. Its been so comfortable that at times I forget I am not wearing specs and actually touch my nose whilst trying try to push these phantom specs up! As I have had spectacles since about 10 years of age, I always felt spectacles aged me and I definately have more confidence. I would defiately do this again if it was needed.”

Helpful Report

Posted 12 years ago

“After surgrey my vision was very good , but the following week , i had started to lose my near vison to the point i needed to use reading glasses to see peoples faces clearly , and can not see the instrument panel in the car clearly.My vision was now 1.25 . over the next few weeks it has remained the same , now at 0.75 so hoping this will slowly improve as this is not quite the result I had hoped for.I will need reading glasses due to my age , but had hoped it would be better than this. The staff have been very helpful and I would still recommend laser surgrey as it has changed the why I see the world , from -7.50 so a big improvement.”

Helpful Report

Posted 12 years ago

“I have been shortesighted for 25years. Life without glasses or contact lenses is simply wonderful. I am happy that I can go swimming without worrying about not seeing my friends at the other end of the pool.”

Helpful Report

Posted 12 years ago

“I was very scared before I had the proceedure done but it was a very quick and easy process, the staff were really friendly and helped put me at ease. Having my eyes lasered has really made a massive difference to me, sports are much easier now and not having to worry about wearing my lenses for too long is great! I would definitely advise anyone thinking about it to do it - you won't look back!!”

Helpful Report

Posted 12 years ago

“Eyes do get a little more dry and irritiable in the evening than before especially when i have spent the day looking at a computer screen or a combination of computer and tv. The drops are very good for this and reducing the dry feeling. Eyes also can be a little blurry in the morning still when i first wake up but then they settle down within 5-10 mins. But I have to say overall I am still very happy with the outcome and it beats wearing glasses full-time..and i have been told my sight is two lines better than 20-20.”

Helpful Report

Posted 12 years ago

“The Optical Express staff have all been very friendly and helpful and made me fully aware of exactly what to expect both during and after the surgery. The surgery was straightforward with mild discomfort and my vision is so much better now. I will be recommending Laser surgery to both family and friends.”

Helpful Report

Posted 12 years ago

“The overall experience of laser surgery is less distressing than first thought its worth a tiny amount of discomfort for the benefits it offers. My advice is just do it.”

Helpful Report

Posted 12 years ago

“My overall experiance has been very good. The care I received has been top class especially after there was a minor complication after surgery where I had to have my left flap re-lifted. The optician took great attention in making sure I would be seen by a surgeon the same day and was interested in knowing how I got on after going to Harley Street. Very pleased with everyone that has looked after me.”

Helpful Report

Posted 12 years ago

“Enhancement procedure lasek November 2012. After experiencing blurred vision and dry nights, waking up with some pain and discomfort the treatment given has helped alot, with big improvement in vision and much less discomfort.”

Helpful Report

Posted 12 years ago

“After care that I am getting is great and assure me everytime that my eyes are getting better. So far I had very good experience with the optical express, and their way of prfessionalism and the staff all are great.”

Helpful Report

Posted 12 years ago

“So far so good in many aspects of vision. there are some issues which will be ok with time. I would recommend my friends and relatives for laser eye surgery if they are interested. It does worth having the surgery. It has improved my quality of life.”

Helpful Report

Posted 12 years ago

“Very satisfied with the results due to my lazer eye surgury. Im so much more happier with everyday life and not having to wearing contact lenes anymore. I would recommend it to anyone!”

Helpful Report

Posted 12 years ago

“has made a great differwence to my everyday life, would definately recommend it to friends and relatives”

Helpful Report

Posted 12 years ago

“Having had Lasik 3 years ago I had to have Lasek with the contact lense for 4 days. This has improved my vision as my eyes are now more balanced. My right eye was twice as bad as the left and I now have great vision in both eyes. My only issue with Optical Express is that I have to travel over an hour and a half to get to a laser store. There is a store in my home city Lincoln but they do not do post laser treatment. I feel that this would have been more beneficial to me to have a local store instead of travelling this distance for eye tests. overall I am very satisfied with Optical Express and I would recommend to anyone thinking about laser treatment to go with this company.”

Helpful Report

Posted 12 years ago

“i am very happy with my current vision at the moment, i have no problem with my vision at all instead its getting better every day and there is no discomfort with my eyes”

Helpful Report

Posted 12 years ago

“I had been thinking about having an eye laser surgery for a while, but I had been a bit scared. From my first visit to Optical Express I felt very well looked after. The staff explained the procedure to me and all my questions were answered. My eye laser surgery took place 3 days before Christmas. I think it was the best Christmas present I have ever had.”

Helpful Report

Posted 12 years ago

“happy what i did, the eye laser surgery change my life”

Helpful Report

Posted 12 years ago

Optical Express is rated 4.7 based on 4,214 reviews