Optical Express Reviews

Name: Optical Express
Rating: 4.68

4.7 Rating 4,214 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

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Metrics

4.7

Based on 4,214 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 38%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

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Phone:

0800 023 20 20

Email:

customerfeedback@opticalexpress.com

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Optical Express 5 star review on 6th October 2021

Suthiwa Jewkes

Optical Express 1 star review on 24th September 2021

John Binnie

Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It's great not to have to wear glasses for distance, and being able to wear off-the-shelf reading glasses means I can experiment with crazy styles that I wouldn't choose if I had to pay more than a few pounds for them. I can also apply eye make-up which I just couldn't see well enough to do before! It has taken a while for my eyes to settle down but hopefully that won't take too much longer.”

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Posted 12 years ago

“The suregery and aftercare were great, however, there was a bit of a confusion before the treatment, meaning I had to go for a further scan in London the day before treatment. I thought this was a bit short notice and made the lead up to suregery quite stressful.”

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Posted 12 years ago

“I had some reservations initially but the staff and surgeon made me feel at ease prior, during and after the surgery. I appreciate the professionalism, experience and knowledge and staff answered all my questions. I am very happy with my vision now and would not hesitate in recommending the procedure to my friends”

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Posted 12 years ago

“quick and easy- no pain. would do again.”

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Posted 12 years ago

“very surprised how easy the whole process was. no discomfort or concerns throughiut the whole surgical process”

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Posted 12 years ago

“I was treated well by satff who were all very friendly, they made me feel calm and reasured about all aspects of the treatment. The optomotrist talked me through the procedure and showed me some of the tools that would be used this made me a lot more calm happy and comfident on the day of my procedure.”

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Posted 12 years ago

“I would recommend Opticle Express as they provided me with a great customer experience and more importantly good vision.”

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Posted 12 years ago

“My whole experience has been better than i could have expected. From my very first visit through to the procedure and my follow up appointments i've felt that everyone have been exceptional. The procedure i was nervous beforehand but i was made to feel at such ease and wouldnt hesitate having it done all over again. Thank You Everyone!”

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Posted 12 years ago

“the operation was fine, but within afew minutes, i experienced extreme pain. this lasted for up to 5 hours and needed pain relief. I am experiencing very dry eyes, but this is being managed with regular drops. The eyesight is good and i am pleased with the end product.”

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Posted 12 years ago

“Overall I am delighted with the results, though the vision in my left eye is still not 100% hopefully that will improve in the next few months.”

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Posted 12 years ago

“My vision is worse than it was when I wore glasses. I feel that Optical Express will continue treating me until my vision is corrected. The treatment I receive is good and I have confidence that my vision will be corrected.”

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Posted 12 years ago

“Overall it is a bit of a rollercoaster. Quite severe pain after surgery but next day eased completely and on a high with immediate results and no real discomfort. Thereafter, after honeymoon period an little bit of a bump down to earth as further improvements were slow and erratic. Lots of twitching in left eye for first 10 days which has now passed. Halos at night make driving difficult but not impossible.Continued problems with computer screens which I wasn't prepared for.. Overall satisfied with vision today and with care from OE.”

Helpful Report

Posted 12 years ago

“I had underestimated two things; the quality of my distance vision after surgery (much better than expected) but also the number of post-op visits I would have to have (there were many more). Generally, I felt well-prepared for the surgery and most of the care has been good or better. The only dampner is with regard to reading in low light after surgery - still quire bad (e.g. I couldn't read anything on a menu recently as the restaurant was pretty dark) but I am hopeful (and have been reassured) that it will get better.”

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Posted 12 years ago

“very nervous at first but the staff were great and i felt at ease going for surgery”

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Posted 12 years ago

“The procedure went well. The staff in all areas were very helpful and polite. Overall I am pleased with the results. Halo effect is a bit of a problem, but gets better with time.”

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Posted 12 years ago

“The whole process has been very professionally handled. The team from call center to surgeon and allvery courteous and helpful, with great interpersonal skills. My sight is still settling down, but I can read and drive without glasses and feel optimistic for the future.”

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Posted 12 years ago

“Definitely it is worth to have the laser operation done and would recommend it to anyone.”

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Posted 12 years ago

“Very smooth organisation. Staff excellent. No discomfort at any stage and no unexpected occurances.”

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Posted 12 years ago

“best thing I have done.. just wish I done it years ago.”

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Posted 12 years ago

“Thank you Optical express to help me out to change my life style and to help me to participate in all activities as a normal.”

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Posted 12 years ago

Optical Express is rated 4.7 based on 4,214 reviews