Booked an appointment - was followed up with numerous texts and calls to remind about the appointment and being on time. Arrived 15 minutes early and took a seat in the waiting room. An hour later no-one had been to see the patient, provided any explanation as to why there was a delay or when he was likely to be seen. Given that we were paying for this service, it was not what we expect from a private consult. Wife works and runs the reception and booking services in the local NHS and would not accept this from NHS staff. Left without seeing anyone or any apology.