Misleading Pricing and Last-Minute Upselling – Be Cautious Optical Express initially draws you in with what appear to be affordable laser eye surgery prices. After a lengthy day of assessments and consultations, you're informed that you require a specific type of lens—bringing the cost up to £8,000. Despite concerns, you agree to proceed and attend another full day of tests, where they confirm your suitability. However, just days before the scheduled surgery, the surgeon suddenly recommends a newer "Pure C" lens to minimise the risk of halos—without mentioning any change in cost. Then, less than a week before the operation, you're told there’s an additional £1,000 charge for this upgraded lens, supposedly with your consent. It felt like a textbook bait-and-switch tactic. The initial quote meant nothing once you were too invested to back out. I found the process deceptive and deeply disappointing. I wouldn’t recommend this provider to anyone.