I booked a free, no-obligation consultation with Optical Express through their website, fully agreeing to their terms and conditions. A few days before the appointment, I received a call from them informing me that, because I am over 45, I was not suitable for laser eye surgery. They then tried to upsell me lens replacement treatment. This would be performed in Glasgow at a cost of over £6000. I didn't want my lenses replaced. They said they would not proceed with the appointment and agreed to cancel it. What they didn’t mention during the call was that they would still charge me £50 for a cancellation—despite the cancellation being at there advice because they would not offer me the laser treatment. This fee came as a complete surprise and was never communicated on the phone. This feels incredibly misleading and unfair. If there’s an age restriction or cancellation fee policy that applies even when they cancel the service, it should be clearly communicated upfront. I expected better transparency and professionalism. I am happy to remove this review if Optical Express does the right thing and refunds my money.I would strongly advise others to be cautious when dealing Optical Express