Booked appointment at Carluke branch and received a phone call asking why I’d booked the apptment from a very unpleasant woman. Explained that my previous prescription didn’t feel right so wanted to go to another shop as I need new glasses. Met with resistance and refusal to see me as I should return to original shop…..apparently you have no freedom of choice and cannot change optician. Again I cannot tell you how unpleasant this woman was and she made me feel I was doing something wrong instead of just wanting to get a pair of glasses! Horrible experience
1 year ago
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