Pay with finance or credit card or regret it.. Surgeon elected to not do my surgery due to my eyesight being too good, getting a refund is now proving to be difficult. The terms and conditions aren't clear for this scenario and customer service don't know how to proceed. They said a third optician will now decide whether the surgeon was right even though I've taken time off work. I was told I wouldn't speak to or see this third clinician and I would then be sent for survey again. When I questioned this and said what happens if the surgeon says no again, I was told 'I don't know'. Overall lots of mistakes and a rather messy process considering it's private surgery, I've had to start a complaint to try and get a refund and even then 28 days for a refund is slightly ridiculous, I reckon they put it in premium bonds.