I have contemplated lens replacement for about 5 years but wanted to share my experience and to thank your team . I popped into the Trafford centre store at the beginning of the year ,no appointment just spontaneously to enquire and a lovely gentleman took time to see me and go through all my questions and concerns and I was impressed there was no pressure to book in just to go away and think about it which was very reassuring. I booked my appointment and was seen by Sheena patient advisor and Sanaa optometrist who were both outstanding , will mention more about them further on. Fast forward after many checks and visits and second opinion I decided to book in for my surgery for multi focal lens replacement with Mr Disia . The team at Bridgewater were lovely and the procedure went well and was painless and aftercare advice was very thorough .Although as a constructive criticism I do think the organisation of time waiting could be improved at this clinic as my appointment was booked in for 9 and and did not come out till 2.35 . Totally understand as this is for tests etc but the majority of the time was waiting around although I did get to meet and chat with some other lovely patients and we didn’t complain. The adjustment to vision took a little longer than expected but that was due to me having dry eyes which is now getting treatment for. My last appointment at the Trafford with Sanna yesterday 11/05/2024 showed that I now have 20/20 vision for distance and 20/10 vision for reading ! Amazing considering I was long sighted in one year short sighted in the other and had a stigmatism . Once my fuzzy vision due to dry eye settles it will be the icing on the cake. My main reason for sending this email is obviously the amazing surgery I have received but to mention two special ladies in your team Sheena and Sanaa who have gone out of there way to reassure me ( when I had wobbles) and I have been impressed that it’s not been all sales tactics but aftercare after surgery has been amazing down to these ladies . Their customer service and kindness has been amazing and would like you to pass on my sincere thanks to them both they are a credit to your team. Kind regards