I would recommend to the highest degree looking at other clinics and opticians. This is a company focussed on profit, and has no customer service, integrity and encourages aggressive, and poor sales techniques and customer service.
I have used them for contact lenses, and I also cancelled my laser eye surgery due to appalling lack of care.
I cancelled my contact lenses, and yet they continued sending them for 6 months, to an old address and then charged me for this. They would not refund me, or provide any explanation, even though their head office and local store confirmed they were cancelled and that my address had been changed. 6 months later I get a call saying I hadn’t put this in writing, and as a result their employees had lied to me, and I owed every penny (which they took out of my account, which I don’t even believe is legal?).
I went to another clinic who noticed serious dryness in my eyes and put me on a treatment plan. Their surgeon and optometrists didn’t raise this as a concern at all. They also offer a 12 month guarantee, while other clinics offer 10 years, who also use more modern equipment.
Please for your own sake avoid. There are entire websites dedicated the bad experiences received from this company.
4 years ago
Optical Express has a
4.7
average rating
from
4,214
reviews
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