Worst optical store I have ever seen in my entire life between Europe and the U.S. I am appalled of the low level of the sales people, the horrible attitude while buying the frame, "they will be ready tomorrow". not even in two weeks. and progressive in one day actually scare me. So, they do not know what they are doing. in the store in the lab. The lack of coordination, the lack of knowledge, the yelling at the client for cancelling an order within the terms they deny their own term? the wait of two weeks for wrong lenses, the zero texts to answer to mine nor to /inform if and when I could go to pick up my glasses, I had to follow up each time. Wasting my time but harassing me with calls and texts once the order is cancelled. The huge waste of time on the phone, at the store, in the back of the store for my turn to be 'assisted' by pidging english of a frantic french who is supposed to explain lenses before taking them, a total inept with zero U.S. customer care who had also the nerve to dismiss/to tell me she cannot give me the hard case NOR the washcloth because they run out of them !!? Spending $500 and a cheap plastic fake leather taking for granted the client has to accept, put the client in condition to ask for the basic, ALL OF THIS is absolutely unacceptable. Eternal times to be refunded and they screw transactions. Do not set your feet or better never lay your eyes on this company is a gentile eufemism.