I really do wish I had gone elsewhere. I have waited over 20 years to be in a position to be able to afford laser eye surgery. I had my procedure in February of this year with Optical Express at Medowhall, Sheffield 1: The initial consultation is more selling exercise making the appointment last 40 minutes when it could easily be done in 15 (my first wait of many) 2; The day of surgery (I travelled to Sheffield) from the minute I sat in the HOT waiting area ,I felt like everyone was being trerated like cattle 3: I had my pre-tests done, taking a total of 15 minutes & then proceeded to sit there for over 3 hours, nobody lets you know what is going on & it was only because I started talking to another (very unhappy) customer who complained to a member of staff & was told they were "behind" so nice of them not to keep anyone informed. I could have spent the day going round Meadowhall instead of staring at daytime tv & having nothing to think about but the pending procedure & returned when they were ready for me but no, they like you all in the one area – waiting(again) in their hot, stuffy cattle pen! I eventually saw the surgeon who explained things very well & I had my surgery (painless & quick) & left OVER 4 hours after I had arrived when the total of around 1 hour would have been more than ample & that includes the surgery itself. They all give exactly the same readied excuse (as you will read further on). 4: I returned the following day for a check up, once again sat in a very hot room ...waiting...I complained after 40 minutes delay & around 5 minutes later was then seen by an optometrist (in an even HOTTER room which took around 5 minutes. I couldn’t’ wait to get out as I was starting to feel sick & dizzy at this point. 5: Upon exiting the room the saleswoman asked me if I would mind filling in a feedback from, I declined saying I was not feeling well & that my eyes were still sore & blurry from surgery but she would not take no for an answer then sat me down on a chair saying she would fill in the answers for me (I thought they didn’t push??) 6: I told the truth to the questions about my experience but, she got very arrogant, offended & slightly rude. And of course, she sang from the same Hymn sheet as everyone else I had complained to It doesn’t matter what they tell you, you DO NOT need to be there that ridiculous amount of time 7: And the cherry on the cake was I had to go to Boots myself (which was only a few shops away from them so they could have done this themselves) & purchase 2 bottles of expensive eye drops as I was running low & the sales assistant said they had none & when I complained about that, her solution was for me to take a 2 mile round trip to the nearest optical express to my home & see if they had any - Seriously I kid you not!! When I have spent a massive amount on laser eye surgery I DO NOT expect have to pay for my own aftercare that was supposed to be included - what a joke. All in all, If I had my time again I would certainly not choose Optical Express. Not the cheapest & their treatment of customers leaves a lot to be desired. I cannot tell you how upset I am at them ruining the experience for me. If I hear anything back from Optical Express regarding this review, I will certainly update this review as they seem to steer people from these pages to their customer services email address …