From start to finish the Optical Express were lovely & made me feel at ease. I was quite nervous about my surgery, I kept thinking 'have I made the right decision?' All the Staff at Optical Express made me feel welcome & put my mind at ease. The surgery itself was surprisingly quick & only slightly uncomfortable. There was a member of Optical Express in the room with me whilst I was having the surgery who had had the same surgery a few weeks before. That was a huge comfort to me as she talked me through the process and could explain the different sensations you feel during surgery. Once my eyes had been rinsed out after the surgery I looked up & I could see the girl who had been talking me through the process! I was amazed! I was desperate to try my new eyes out but needed to let them rest & heal first. It has now been nearly a year since I went for my initial consultation & I am still amazed how much laser eye surgery has changed my life. Just little things such as walking the dogs in the rain or having a bath without squinting for shampoo or conditioner! Waking up in a morning & seeing the clock instead of fumbling for my glasses. I am so glad I had my eyes lasered, I have recommended it to my friends. Thank you Optical Express