Newcastle, mr Robert Beaton , my appointment for the second part of lens replacement was cancelled just after I arrived at 7am unfortunately the surgeon was unwell , and they didn’t have a policy for this eventuality so they offered an alternative in Manchester this is after I had returned home about 10am , so I would have to sort the taxi out for me and my wife to the station sort the return tickets out to Manchester, sort the overnight accommodation sort a taxi to optical express from the station, then a taxi to the accommodation, then sort a taxi in the morning to the station in Manchester, and in between get some food. , then a taxi back home , this to me at age 65 is unacceptable, I would never recommend this company a bunch of sales driven staff that can’t handle a simple illness, you need more surgeons, maybe with the £ 6000 plus I paid youse you can get one .