TERRIBLE, TERRIBLE, TERRIBLE!!!!!!!!!!! I came for an eye test Saturday morning I was told I needed glasses, I then ordered two pairs of glasses £549 and was told they’ll call me when they arrive at the store within 14 days. No call received within those 14 days so I called them to chase to find out the glasses were in and they were surprised no one had called to inform me. Upon going in to collect the glasses it becomes apparent that only one pair has arrived the second pair was in fact not even their yet. The glasses were solely for computer use only. When returning to work and wearing the glasses for no more than 5 minutes they were hurting my eyes. I then went to David Clulow for second opinion who advised my eyes were perfect and I definitely did not need glasses. I then returned to Optical Express to complain and I was assured a member of the management team would call me the following day which didn’t happen. I then returned to the shop the day after that and spoke with the manager who refused a refund but offered another eye test but had no appointments available. I then booked another eye test at yet another competitor Vision Express who also confirmed my eyes were perfect and I do not need glasses. I’m now back in the shop demanding a full refund and being refused despite having two eye test from David Clulow and Vision Express confirming I don’t need glasses. This company is terrible and in my opinion trying to push glasses on people who don’t need them as a money making exercise. STAY WELL CLEAR. I have attached all three eye test for evidence.