There should be a minus star option. Had to write a review after experiencing the worst customer service from Megan head of customer services (as she told me on the phone) today. I have been paying for contact lenses without receiving the lenses for around 5 months now. Last week I was promised lenses would be sent and also that my payments would be frozen. I was also told I could collect lenses from a local clinic and would Be contacted to confirm they were in stock, all good so far. Although I didn’t hear back I had to chase that today along with asking why they had taken 2 more payments within days when it was suppose to be frozen. Waited hours whilst she looked into it to be told that they would freeze payments for an extra 2 months, which is no good. Asked for atleast one of the payments to be refunded given they had somehow set up an additional direct debit when I was complaining the week before. Told there was no way that I could get money transferred back today it would take 20 days and why not just freeze payments for more months. Totally unacceptable taking money they aren’t due without supplying any goods in months. Also no concern that that money was for another direct debit and I wouldn’t have enough funds to cover it. There was no genuine concern or apology for my inconvenience. If your looking for decent customer service please avoid this company only looking to take money from you!!!