Following on from my review yesterday, I received a call from OE so if you have issues it is definitely worth involving trading standards as I got a call next day instead of the 20 days quoted (it takes 20 days for OE to carry out all duties it seems) So here I list every issue (mistake/lie I was told) 1 changing banks you can actually do that without attending a clinic - I was told you can only do in store. Found out today from customer services that it can be done via post and this is where all my issues began. 2 They set up an additional direct debit instead of just changing details resulting in double payments. 3 It doesn’t actually take 20 days to issue a refund, they can actually get their finance department to refund for you. I was told by Megan Head of Customer Services that it would be up to 20 days and that there was no one I could speak to other than her. I was only looking for a refund on money they took twice from me from they’re error with the double direct debit (also on an account that was frozen where they had taken payment for 8 months of contact lenses they hadn’t sent to me.) was told today the finance can action refunds quicker so if you are due a refund you can get quicker than 20 days. I had to actually call my bank to sort refund as they had left my account without enough funds for another direct debit, so they didn’t even help me with this either. 4 Megan wasn’t the only person I could of spoken to and she is in fact not head of customer services or the highest person in that department that could of helped me with getting my money back. Today I have cancelled my lenses and don’t hold out much hope for getting all the lenses I paid for that I didn’t get but after speaking to trading standards that holds them in breach of contract and I will be taking further if I do not get the goods I have paid for. In short avoid these cowboys at all costs, they have zero interest in customers and are purely interested in money. Due to the lie I was told regarding changing bank details I was without lenses For months and also had to pay £100 when changing bank details or they wouldn’t send out lenses and still do not know why I have recently been without lenses when I have paid for the past 8 months! Still unclear why nearly £100 when changing banks last year? So I have been without lenses more than with them and I’m sure I have paid more than I should of. When they make several mistakes they will do nothing to compensate you and even though you have over paid they won’t rush to get you your paid for products. PLEASE do yourself a favour and use another opticians!!!