I visited Optical Express, in Leeds, on 13th March 2020. I opted for laser surgery on 16th April and paid £500 deposit. On Monday, as the Covid 19 situation was escalating I started to feel anxious and carefully read the information in the file provided but there was nothing included about cancellation or postponing. I sent this email on Wednesday 18thMarch. I'd love to have laser treatment in the future and was looking forward to the procedure. However, in the current climate I believe it is not safe or ethical to go ahead with surgery. In addition taking out finance is too risky right now as I can't predict what my financial situation will be in a the next year. I would like to postpone and thus to have the £500 deposit returned. Please can someone from the Leeds Office call me either this evening or tomorrow evening to ensure that this can happen. Unfortunately , no response. I didn’t hear anything from the Leeds office contact who assured me she would be in touch on 19th March to discuss finance options. Finally I contacted via chat function on Thursday 19th March and was assured that someone from finance dept would phone me on Friday 20th or Monday at the latest. No-one phoned. I was finally contacted via blanket email on 24th March to say my treatment was postponed. I asked about the £500 deposit, stating that due to the unprecedented circumstances and the fact that part of my income is now lost to advise with regards to the £500 deposit paid. In response I was informed that the finance team have had to close in line with government directive and ‘we are unable to do anything’. I’m sorry but I can’t believe this. Surely money can be transferred via secure systems electronically. I’m sure finance people are working from home, as I am. I am very, very disappointed and to be honest I won’t want to rearrange treatment with a company that a) doesn’t do what it says it will do b) states that it is unable to do anything when I am trying hard to do everything I can to support my clients from home. Feeling very let down and worried. The staff in the Leeds office seemed lovely and friendly but the company has left a very sour taste.