I had laser eye treatment at the Newcastle optical express premises. I have been putting drops in and following the aftercare plan per instruction of the optometrist. My eyes however are far from 20/20 vision, I find it difficult to focus them now after surgery. They are constantly bloodshot, they feel scratchy constantly almost like someone has threw a handful of sand in my eyes type of feeling. I have asked for follow up appointments but they have all been cancelled so far due to the coronavirus. I would not recommend anyone having laser eye treatment at all, if I could turn back time I would just have treated myself to some new glasses as atleast I could see and focus properly with my glasses or before I had my eyes wrecked with laser eye treatment. I feel very let down by optical express currently, pre surgery nobody informed me that every day I would need to use eye drops, use hot compresses on my eyes, take double doses of omega 3 fish oil ( to help lubricate my eyes apparently), do eye exercises...... etc the list goes on. I was advised to do all these things by a member of staff from the Manchester branch when someone called me from that branch after yet another post surgery appointment was cancelled. I want a refund. I wish my eyes were as they were pre surgery with no pain, discomfort, dryness and they would focus correctly. Darren Walker.