The packaging is beautiful. I love the little added touches and samples. By biggest complaint may or may not have to do with Koyla directly, but mostly due to Harmonic arts packaging. Harmonic Arts packaging is beautiful and I absolutely love their company - these drinks are amazing. However, if you’re going to go for a plastic packaging inside at least make the plastic strong enough for shipping maybe? All 3 of my drinks were a huge mess and there is a lot of the drinks wasted. I thought maybe it was just a bit and cleaned up the box and the Elevate drink box even though it was clearly matcha floating everywhere in my kitchen - once I opened the matcha mind I was really disappointed with how much was wasted all over the packaging, on my counter, in the box it was mailed in. It was a huge mess to clean up all the powder and precious delicious drink is wasted!! :( Haven’t tried my Om Organics cleansing oil or Earths Aromique earl grey tea.. but I’m drooling over the smell of them!!