I profoundly resent that you want me to write a review instead of asking me directly for feedback. So... here you go. Everytime I come there, one staff member or another comes up to me and engages. Then I say barely word one about what I want. But the staff member trots out a canned five minute speech. Once I came in to buy tea tree oil for cleaning and the staff member, utterly incurious about me or what I need, launched into a long speech about one particular tea tree being so much better (and incidently more expensive). Then when I am not receptive to being talked down to, they get disappointed. Here are the proper steps: discover collaborate validate initiate. First discover what I want. Then collaborate to flesh out my context and what I am thinking. Then check in. Paraphrase and restate to me what I just said without weaving in anything about your products. THEN initiate a conversation about how to address my needs. Otherwise you are just wasting payroll. From what I can tell, you waste A LOT of payroll on these canned five minute speeches that don't apply.