We recently moved into a house which was provided electricity by Opus. After sending several correspondence to let them know I had moved in, I eventually buckled and called their PREMIUM RATE number, their automated messaging system informed me my wait would only be 2 minutes, it felt misleading when it saidit, 30 minutes later a sleepy voice answered the call. During my wait I had decided to read their reviews and was instantly put off the idea of doing anymore business with them. The date of the call was the 4th of Feb, I informed the sleepy voice that I was the new owner and he told me the change of tenancy would take 10 days and once complete I could change provider. After 10 days I called again to chase up change of tenancy because changing provider was objected to by Opus. I was informed that the change had not been processed yet and to check in a few days. I finally was able to change toward the end of February, I never received any confirmation of the change and once again had to call them. Opus sent out two bills during March, one for £217.19 and the final for £162.20. For two months service Opus has charged a total of £379.39. This is because as they state we are on deemed rates but we were only on them for this long because of their slow processing time, they didn't respond to any correspondence in the first place and it took them the best part of a month to process a change of ownership. This is their business model by the looks of it, rip people off for as much as possible if they try to leave. I'm glad I didn't have a contract with them because from the look of the reviews they become even more unscrupulous. I've paid up now and will steer clear of this company for as long as they exist.