Opus Energy Reviews

Name: Opus Energy
Rating: 1.08

1.1 Rating 124 Reviews

2 %

of reviewers recommend Opus Energy

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1.1

Based on 124 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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Opus Energy 1 star review on 30th July 2024

Opus Energy 1 star review on 12th October 2023

James

Opus Energy 1 star review on 14th July 2020

Svenson

Anonymous

Anonymous // 01/01/2019

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“This company is a total joke, they must of cost me £1000's in replying to all their letters and solicitor costs for a supply that hasn't been live for over 5 years.”

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Posted 2 months ago

“Rubbish company”

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Posted 2 months ago

“Dreadful company. Supplied the electric when we moved into our premises. The rates were outrageous. When we moved to a supplier with more reasonable rates they messed up our estimated bill meaning we owed hundreds of pounds unexpectedly. Then after inviting us to pay it in three instalments they passed the account to a debt collection agency! I just paid it in full and will never deal with Opus again.”

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Posted 2 months ago

“Multiple small business owner, sick to death of hearing cheesy adverts awful company”

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Posted 4 months ago

“STAY AWAY FROM OPUS ENERGY*** Opus Energy has been charging my small business £2000 per month (£24,000 per year) for JUST electricity usage, which is literally 100% more expensive than the competitive rates with other energy providers available for my area. I KNOW this because I spoke to many online energy comparing services companies, and they told me that the competitive rates I could get if I switch was less than £1000, which is more than 50% CHEAPER than opus energy. Please everyone DO NOT renew your contracts or join with Opus Energy ever, as they are extortionately overcharging small family owned businesses and exploiting them. Instead go online and do research via Google/energy comparison companies, and you could save your business tens or thousands of pounds on energy usage, YES TENS OF THOUSANDS.”

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Posted 4 months ago

“They are scammer, they are keep sending me bills worth £400 pounds, every couple of week.”

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Posted 5 months ago

“Opus Energy work with Bionic Business Energy to scam you into extortionately high fuels bills that will force you to close your business. Don't touch them.”

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Posted 5 months ago

“Very poor service. Slow and useless, you will pay for their mistakes. They continue to take payments even after contract ends”

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Posted 6 months ago

“Absolutely they are worst company No one go to close to them at all !!!!!!!!”

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Posted 7 months ago

“Too many stars !! After being loyal with this company for over 15 years I’ve decided to go elsewhere fed up of there sales talk then once your in contact they talk to you like a piece of garbage . They might have been cheaper years ago but that’s long gone now a thing of the past and if they offer a cheaper tariff what isn’t so cheap compared to others when you check they reward you with a huge standing charge per day . After 15 years mostly unhappy with opus I finally have moved and saving 40% of my invoices too yet opus said it was impossible with what’s going on in Russia with fuel prices. On ending my contract I was sent I final bill saying tgey was sorry to lose me and hope I will consider returning. Never ever in my lifetime will I give them a penny”

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Posted 8 months ago

“No and never again £3.40 day rate Opus getting rid of small low usage businesses”

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Posted 8 months ago

“We have a property which we let and been issued with a £12K unpaid bill as the Landlord however the meter to which they refer is not within the property and is in fact a key operated meter which Opus do not use. Do not touch them.”

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Posted 8 months ago

“Absolutely horrendous experience. Opus energy should not be allowed to operate. They have been the worse company I have ever had to deal with. They grind you down, over charge, threaten. I am dealing with a deceased persons business and they have been vile. They have prevented me from moving forward ever single step of the way. Do not go near!”

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Posted 8 months ago

“Awful abusive company, been outside our house now for weeks, continuously block off our drive way, gave my husband abuse when being asked to move, just saw one worker kick a jack hammer out of another's hand whilst laughing. Sent complaints but been completely ignored, they are constantly swearing and shouting outside, they have the worst attitudes, it's disgusting and very unprofessional.”

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Posted 9 months ago

“Daylight robbery. Sign up to a contract and then change the tariff a few months in.”

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Posted 9 months ago

“Opus energy are profiteering scammers. Recently taken over the lease on a new small business unit, the energy was out of contract and while I arranged a new contract for energy supply to the unit I was charged £160 for a period of just over a month with 60 units of electricity use at 39p per unit. The other charges were meter charges. We have a much larger premises with them which uses significantly more energy and due to the poor conduct I'll be switching immediately when the current contract expires.”

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Posted 10 months ago

“I have never paid such high electricity bills before with any other providers. DAY LIGHT ROBBERY!!!! Stay away from OPUS!!!”

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Posted 11 months ago

“As a screaming warning to others, we took on the lease of a new business premises in November, we had no notification as to who the energy supplier was, no detail on the meter, nothing ...!!!! So waited to receive notification. A bill dated 25.12.23 was posted in an envelope date stamped 28.12.23 which arrived on Saturday 6th January 2024. Seeing a standard daily rate of £3 we tried to call but couldn't until today (Monday) as they do not accept weekend calls. The outcome, for new customers even though there is a 6 week delay between them starting to supply you and then getting in touch to say they are your supplier they still adhere to the £3 a day standing charge, they say all energy companies do this (I do not know as this is our first business lease where we need to pay for our own energy). So in our case we have to pay 60 days standing charge at £3 a day = £180 to cover the days a premises sat empty with no energy usage until their bill arrived, we were able to query it and a new supplier taking over on the 11th January. I didn't realise daylight robbery was a thing within business but apparently it is, there is nothing you can do except pay it and learn a very very expensive lesson. It took 25 minutes holding this morning to speak to someone, they in turn put me through to someone else only for that call to be cut off and then another 10 minutes to hold to speak to someone else and now a 5 day wait for them to produce a final bill with the correct reading we gave them and send us our final bill. Thankfully from the 11th they will not be our supplier and they never will be again so posting as a heads up for anyone else in a similar situation or considering using them as a business energy supplier. For reference they offered to reduce the standing charge to 64p a day (other companies around the 54p level and British Gas Lite 45), KwH for Electricity quoted at 29p again British Gas offering cheaper. AVOID, AVOID, AVOID, AVOID”

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Posted 11 months ago

“Opus Energy are scam merchants - I tried to transfer an account from one Company that I used to own to a new Company and was told after a month that I could not and that I was on ‘deemed’ rates whatever they are ? Nothing had changed at all apart from my standing charge that had increased from 60p to £10 per day ? There seems to be nothing I can do as no one will speak to me ? It has been nearly four months now so it looks like I will owe £4K rather than £900 ? They should be struck off ! What an awful company !”

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Posted 1 year ago

“This company is run by Indian staff, and I suspect their work ethics are zero. They don't have a manger to complain to when asked to speak to a manager. I tried to complain to the company believing that they had ellicit with another scam agent to sign me up with Opus. They had closed my current supplier account on my behalf.”

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Posted 1 year ago

Opus Energy is rated 1.1 based on 124 reviews