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Opus Energy Reviews

1.1 Rating 116 Reviews

2 %

of reviewers recommend Opus Energy

Company Reviews

1.1

Based on 116 reviews


Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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Opus Energy 1 star review on 12th October 2023

Opus Energy 1 star review on 14th July 2020

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“FRAUDSTERS AND SCAM ARTISTS: a guy calls to try get you to renew your contract. You say an enfatic NO! He goes ahead and renews the contract anyway under a person's name who doesn't work for the company or live in your house. Opus energy are the most revolting scammers. Stay well away from them. Don't even take a call from them. We will be laying fraud charges against their MD and CEO. Maybe then they'll sit up and take notice.”

Posted 2 years ago

“Had our electricity supply with opus started of ok then our monthly bill doubled without any explanation now we have moved premises and they are still hassling us telling us they won't except that we have moved premises unless we give them our new address absolute knightmare of a company to deal with”

Posted 2 years ago

“The worst gas & electricity supplier we have ever dealt with in my entire lifetime. Moving into the property on the electricity account, we wanted to switch supplier and Opus did everything they possibly good to delay this and not grant the switch, despite being new tenants to the property. We had to restart the switch 3 times, which covered a period of a few months, just to leave the electricity account. For the gas account, they are charging £1.50 per day standing gas (we don't have a gas supply in use, so no units used) and we've asked them to remove the meter. We then had to pay a further £120 to get them to remove the meter (which we are still waiting for it to happen). Meanwhile whilst we wait for our paid appointment to remove the meter, which can take up to 10 months to arrange apparently, they will still continue to charge us £1.50 a day, they've got us over a barrel, absolute con artists milking us for hundreds of pounds and it's out of our control.”

Posted 2 years ago

“There should be a social media awareness against this thugs, The Higher authority of energy supplier should take dismissive action against this brutal company of robbers, very unprofessional, rude , greedy, and they will keep you and your business into hostage during this pandemic and BILL you estimated as much high as they can , no solution , just threatening you will get in reply, AVOID at all COST”

Posted 2 years ago

“poorly structured company.”

Posted 2 years ago

“These guys are the WORST company I've ever ever dealt with. Can't wait to see the back of them. Avoid them at all costs,!!!”

Posted 2 years ago

“Th worst company ever! They charged us all the time estimates bills!The worst customer service!!! stay away!!!”

Posted 2 years ago

“Do not bill accurately despite submitting own meter readings and doing all we should as customers - has taken months to sort and taken to ombudsman”

Posted 2 years ago

“I was contacted by a company called Love Energy who signed a contract WITHOUT my appoval as the company was not going to help me reduce my bill but they still signed a contract sent it to Opus Energy who then held me to a contract that I NEVER SIGNED and now i have to close my business and move out. the Ombudsman took the side of Opus saying they are not at fault who have accepted a fruadelent signed contact. They doubled my charges and treated me like i was lying. Now i have to close the business I cant speak to them regardless of how many emails I get saying call them. all that Happens is that they cut me off.”

Posted 3 years ago

“Dreadful experience. Opus Energy was my tenant's supplier. When tenancy ended Opus switched me to a business tariff without my knowledge and consent. Next month my gas bill for an empty property exceeded the tenants' bill by almost three times. Customer service did not answer my complaint.”

Posted 3 years ago

“Bad company opus and rude people working there and thief people and they over charge too me 5years”

Posted 3 years ago

“Hounded over energy bills incurred by tenants. They have been told again and again. Morrrons who don’t understand English”

Posted 3 years ago

“We recently moved into a house which was provided electricity by Opus. After sending several correspondence to let them know I had moved in, I eventually buckled and called their PREMIUM RATE number, their automated messaging system informed me my wait would only be 2 minutes, it felt misleading when it saidit, 30 minutes later a sleepy voice answered the call. During my wait I had decided to read their reviews and was instantly put off the idea of doing anymore business with them. The date of the call was the 4th of Feb, I informed the sleepy voice that I was the new owner and he told me the change of tenancy would take 10 days and once complete I could change provider. After 10 days I called again to chase up change of tenancy because changing provider was objected to by Opus. I was informed that the change had not been processed yet and to check in a few days. I finally was able to change toward the end of February, I never received any confirmation of the change and once again had to call them. Opus sent out two bills during March, one for £217.19 and the final for £162.20. For two months service Opus has charged a total of £379.39. This is because as they state we are on deemed rates but we were only on them for this long because of their slow processing time, they didn't respond to any correspondence in the first place and it took them the best part of a month to process a change of ownership. This is their business model by the looks of it, rip people off for as much as possible if they try to leave. I'm glad I didn't have a contract with them because from the look of the reviews they become even more unscrupulous. I've paid up now and will steer clear of this company for as long as they exist.”

Posted 3 years ago

“I own business premises where the tenants pay for usage with 95 p per day standing charge. They persecute me to pay other people’s bills. and let their equally evil debt collectors loose. Now on second set. I have lost count of the number of times I have said I am not liable but ignored. DO NOT USE THEM”

Posted 3 years ago

“I was most happy when Opus allowed me to leave their fraudulent error riddled and evil company.My wife became hysterical if i mentioned their name.I was scammed into joining them by King Energy Solutions.I never ever signed up to Opus but only managed to leave after Olympic efforts by myself.Hindsight is wonderfull,why would I join a company rated 70th worst(out of 70?).Don’t join them,stay happy.”

Posted 3 years ago

“Worst energy company ever! Stay well clear they have unlawfully disconnected my supply twice in 6 years. I am currently embroiled in protracted litigation with them. They have redacted and destroyed data, double billed and credited my account with circa £36,000.00, despite this, they claim they have not done anything wrong!! They are imbecilic I have sued them for circa £100.000.00 and will be instigating criminal proceedings against them too for breaching the Data Protection Act of 2018. If you need assistance in exposing these incompetent, unscrupulous, and scoundrels who regularly embark in unethical conduct and skulduggery. Their Defended Case Handler has admitted on court record that they have destroyed and/or deleted documents which I sought to evidence and rely on. To destroying and/or amending of data to prevent its disclosure is a criminal offence under the Data Protection Act 2018 and this I’m taking them to court for criminality. They don’t have a clue, don’t be bullied into paying and/or told that you have to stay with them. You can legally get out of contract if the terms of the contract have been broken. Opus Energy break their own terms and conditions and repeatedly, breach the Electricity Supply Code. Don’t pay them I will help you to challenge inaccurate and incorrect billing. Call me on 0207 871 3001”

Posted 3 years ago

“John o Stay clear bad company Load of idiots Still not sorted my first meter read when I went with them Back in November 2019 Glad I have now got another supplier Sent them hundreds of emails takes weeks to reply”

Posted 3 years ago

“I thought scottish power were bad with 5 missed appointments But at least I got £250 compo. Opus are terrible they did not believe my meter readings. I had bills 3 times more than the amount. I had to ring up about 5 times . They would not send out a meter reader . I gave them mine I even sent a photo of the meter reading. Rubbish people on the end of their phone Rip off out of contract .So disappointed. STEAR CLEAR , use anyone except them. WARN OTHERS”

Posted 3 years ago

“Dreadful to deal with, shocking service, underhand escalator for fixed price contracts, huge billing issues, payment processing issues. The worst utility supplier ever, use anyone but Opus.”

Posted 3 years ago

“‼️Stay well clear of this company‼️ Been with them 12 years always found them ok until after lock down I get a huge bill due too being estimated before lock down.. (so they say, ) so after returning to my small beauty salon & not making much money I was I was trying to resolve the issue I paid £500 towards the bill then Couldn’t get through to anyone No one contacted me about the complaint I had taken up Then to reopen today again after the second lock down to be greeted by a vile man from Opus (no mask and no social distances from anyone) and they DISCONNECTED the supply without me trying to discuss this with Opus I had a salon with clients and fully booked tomorrow and Friday for the first time in months Now Iv had to borrow from family £1500 to be reconnected & to be told they don’t even know when this will be so Iv spent all day cancelling clients I will now be making no money this week It’s made me ill I am seeking legal advice Shocking service can’t wait to leave !!!!”

Posted 3 years ago

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Opus Energy is rated 1.1 based on 116 reviews