Awful company. As a business we had to pay £2000 deposit, we was told when we left were would receive this back once the final bill has been paid. I paid the final bill and expected to be refunded the deposit within 10 working days. After over 3 weeks of chasing opus being told time and time again they was waiting on the finance team to transfer the money across I kicked off and I was told its been escalated and someone would be in touch. yet again I had to chase a week later to be told the finance team has finally transferred the money so it would be a further 10 working days until the money gets into my bank. Thats a total of 6 weeks since first contacting them to get the money refunded. I will never use opus again or recommend them. As a small business it is crippling to hold back a large sum of money like they have.