I was happy with some of the products I received, but, unfortunately, I received two packages of a liniment instead of two bags of shelled hemp hearts, and I have been unable to receive a reply to multiple email and text messages about the problem which I sent up to two weeks ago. Calling the phone number doesn't allow connection with anyone, either; so I will be using a different source for that product in the future. Also, there was some fragrance in the Natracare pads which are supposed to be perfume-free, so I will be searching for another source for those, as well. I haven't gotten around to using the other products yet.