I am existing Origin Energy customer for their electricity and gas and was sold to bundle my NBN Broadband and get a $10 discount from what I was currently paying with my NBN current provider. After receiving assurance from their Sales team they can also port my home phone number accross using my existing modem router supplied by my current provider and that Origin uses the Optus NBN network I decided to proceed with their offer. However during the setup of their NBN broadband connection with their Tech Support the technician advised they were unable to port across my home phone number and to solve the issue i would have to buy a new modem router costing $120 or an adapter for $60. I asked them why can't you supply one for free like other providers so and then they said sorry that's not our policy! What a f@#$'n waste of time. So basically they're saving not having to supply a modem router hence they are able to offer a $10 discount for their monthly bundle plan for 12months and make the customer pay for the difference for the cost of a new modem router instead. Talk about misleading the customer. That's like buying a car but you have to pay extra for the wheels if you want to drive it! Lol what a major rip off! Avoid Origin Broadband, the headache, the disappointment and not having any Internet for a day trying to reconnect back to your previous provider!