Origin Broadband Reviews

Name: Origin Broadband
Rating: 1.32

1.3 Rating 207 Reviews

7 %

of reviewers recommend Origin Broadband

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Metrics

1.3

Based on 207 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 41%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

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Origin Broadband 1 star review on 23rd February 2023

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Diabolical internet connection numerous phone calls and still the same!”

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Posted 1 month ago

“Poor customer support and was also told I would get 12 months free paramount plus but only got it for 1 month and no one will help me they just keep transferring me and wasting my time do no sign up you will be ripped off and scammed”

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Posted 2 months ago

“I have requested to close my account with them as I needed to move out, I gave the notice period for more than a month. They have responded saying they closed my account however, they 2 months after they closed my account they were continuing charging me. I have requested my refund, they took a while and proceeded with my return. Another month came and they charged me again a different value, suggesting they would credit my account with the value, I got back to them saying my account was closed so there was no reason to credit an account that I did not have anymore, and requested the return. It took more 2 weeks for the return to be processed. This company is unreliable, questionable and not transparent at all.”

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Posted 3 months ago

“Keeps dropping my Internet for a few hours in past few months. Never used to happen.”

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Posted 6 months ago

“I hope I can make 0 or -100, it is very bad company, I paid $400+$64, and it is 10 days, there is no internet connect at all, and no one could tell me when it will be good. Never choose this worst company again.”

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Posted 6 months ago

“BEEN A LOYAL CUSTOMER FOR OVER 2 YEARS-MOVE BANK SERVICES AND ALL HELL BREAKS LOOSE. YOU TAKE JAN 2024 PAYMENT THEN NOTHING,WHY? THEN I GET A STATMENT SHOWING NO PAYMENT TAKEN FOR FEB, MARCH. CANCELL SERVICES AND D DEBIT. YOU OFFER NO REASON ON PHONE CALLS ,POORLY SPOKEN ADVISERS AND CHANGE THEIR MINDS ON PAYMENT WHEN I REFUSE, OFFER A CHEQUE NO WANT D DEBIT .NO I SAY. CREDIT CARD REFUSE THAT . WANT EXTRA PAYMENT REFUSE . OFFER 3 MNTHS ONLY £104 -55.[TAKING MY COMPLAINT TO THE COMMUNICATIONS OMBUDSMAN]DONT NEED THIS STRESS ,WHILE IN CANCER TREATMENT.GALD I HAVE TERMINATED MY SERVICE AND TRUST PILOT INFORMED.LIKE MANY OTHERS I SEE.”

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Posted 6 months ago

“Didn’t disclose $20 shipping fee Start Charging as soon as you get modem even if you have not even used yet Tried contacting via chat, took three days to tell be they don’t have me in file There is a reason why they all reviews are giving low stars Don’t bother”

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Posted 6 months ago

“I can’t believe how bad the internet speeds are with origin. I kept upgrading to a faster speed and nothing changed I just changed to telstra and it is crazy how fast they are in comparison and i saved $20 a month Origin is in the stone age”

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Posted 7 months ago

“Unbelievably ignorant of client needs. Refuse to send IT someone to fix the problems foisted on disabled seniors after months if incompetent mish mash drivel over phone Don't intend to refund six months backpay for not delivering contract promises. Cannot answer any questions raised why no internet connect when initially there was a connect. Always talking to the staff without power and authority without going up to management to solve easy issues. This has a scam element to their spurious outfit for not refunding long overdue return bill payments. Not sending IT personnel to fix problems. Insist on high tech. Instructions over phone that were incorrect by dozens of staff individuals. Not a clue. Talked in circles for months with huge turnover of ill informed bottom feeders told to hold off customers wanting their money back or it most certainly seems that way. Origin Broadband you have a rating minus 0 from me. It's about time you are investigated as it is apparent you have seriously damaged everyone OB have flexed their muscles with. Read others shocking reviews not yours. It is catastrophic and you should not be allowed to get away with your massive deceptions.”

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Posted 8 months ago

“I have had a letter off this place saying my contract due for renewal which is odd as I have been with sky for years !! I checked with sky my contract has not changed so seems to me this is a scam ? Has anyone else had the same thing happen”

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Posted 9 months ago

“Do not deal with this company recently asked for a 5g service to be done at my home I told them I didn't want nbn so they send me a nbn box rang them it was wrong I couldn't use this so then they go on saying I have to pay so I did then I get knocked back coz they couldn't provide me with my service so I asked for a refund they only gave me not even half a refund they are liyers and like to scam people I want all of my money back you are a bunch of tosses go else were people origin are incompetent not only that they give ur information to other sectors in origin had phone calls from origin energy I've never had electricity through these Muppets yet they ring me 2 days after joining with them saying mu bill was late go away origin your idiots”

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Posted 9 months ago

“They blamed openreach for poor service then I switched provider at the end of my “contract” and it’s all sorted. Operators are rude and don’t know their own so T&C’s and therefore provide you with false, contradictory information. There’s clearly a lot of frustration as you can hear other operators shouting on calls (presumably at clients) in the background. Their email comms are also deceptive and misleading. They conveniently can’t find emails sent to them and as non-UK agents don’t seem to understand basic english phrases. Avoid if you don’t want to get fleeced or endure frustrating calls with long holds! I’ve since switched and my line is better and happily deal with friendly, UK-based agents.”

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Posted 9 months ago

“Ditto to every comment made by previous customers , AVOID !”

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Posted 10 months ago

“I wish I could rate zero to. I've only been with them for a month and the drop outs are daily. I am on the phone to them nearly every day. They organised an NBN tech to come to my home today who did not arrive and I wasn't advised. So waited home for nothing. Have just spent 40 minutes on the phone to get today's problem fixed and was told to monitor for 24 hours and call back with any issues and would then have the issue raised back to NBN.....what the hell for!!! I'm now going to call a recommended provider and won't be paying any outstanding money as I'm not paying for service I haven't received.....don't bother save yourself a lot of stress and frustration”

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Posted 10 months ago

“Broadband frequently cut out. Reported, no response. Cancelled, paid final bill. told it would take a month. Received an email saying I still owed money. Disputed it, still no response. Terrible service all around, avoid at all costs.”

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Posted 11 months ago

“Simply poor in every aspect. Lousy speed (”

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Posted 11 months ago

“Wish I could give this company 0 stars. Their disgusting service from staff that lie to you doesn’t deserve any stars. Quick to take your money but then don’t deliver what you ask for. Called 6 weeks before changing address and was told that I’m too early. Phone again 3 weeks before changing and now I’m too late to get my requested date. Speak to the Team leader, Daniel, who was to review call recordings and call me back at 4pm the next day and didn’t bother to. I’ve lost count of all my numerous 40 minute calls to them and still my problem is unresolved. I would cancel - but there’s an early cancellation fee.”

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Posted 1 year ago

“Worst internet speed ever”

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Posted 1 year ago

“The worst experience trying to connect with Origin Broadband. They say they're going to do something but never does it. Internet connection and sending of the modem took 3 weeks than the original date they promised. Then I went to cancel because I had had enough of they're incompetence and they had the audicity to charge me for the internet that I didn't even end up using. And now I have to go through endlss 50 minutes hold time phone calls trying to get my damn refund sorted. Whole experience was a nightmare and this company needs to be taken off the market immediately. Wasting customers time and money to the point where it's almost a crime. It really is shocking that a service providing company can be this hopeless.”

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Posted 1 year ago

“Cannot believe we live in a communications era which has such a company like Origin. The customer service is non existent, no updates to ongoing problems, no completion dates nothing. When asked to escalate just told nothing further could be done, the manager would just say the say thing. We have had months of awful broadband connections dropping, slow speeds, no connection at all. Avoid at all costs.”

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Posted 1 year ago

Origin Broadband is rated 1.3 based on 207 reviews