Origin Broadband Reviews

Name: Origin Broadband
Rating: 1.30

1.3 Rating 221 Reviews

7 %

of reviewers recommend Origin Broadband

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Metrics

1.3

Based on 221 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

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Origin Broadband 1 star review on 17th February 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Origin wrote to my son last month and advised that they needed to upgrade his router which will be up and running from May 16th 2025,( he’s been with sse for several years then OVO without any issues) however since the apparent upgrade he now has no internet service this is now two weeks without internet, Back in March he was over charged to twice the price for the month with no explanation, we have tried contacting them by phone but as he reached number 25 in the queue it suddenly dropped back down to number 45! This happened on two different days and two separate phone calls absolutely disgusting service and to think they’ll even charge him to cancel his contract when he finally switches to another company”

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Posted 4 days ago

“I've been with Origin for some years but recently they massively put up the price with absolutely no warning! When I called them to discuss it I was 27th in the queue a number of times! Impossible to get on the phone! So I emailed them! No reply. I stopped the DD and eventually someone did call me but it had nothing to do with my query. We eventually sorted the issue and it was explained to me what the bill would be going forward. However, I've had emails saying one price and a letter saying a completely different price!! Yet again, called and 27th in the queue!!! So so sick of this company!! Loyalty means absolutely nothing. I shall now resort to using another broadband supplier, which are also much cheaper! And by the looks of all the complaints I am not the only very unsatisfied customer!!!”

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Posted 5 days ago

“Can’t get you on the phone absolutely impossible to contact have now emailed no answer as yet? My service has been cut back and dropping out get desperate!”

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Posted 1 week ago

“Have an elderly Aunt who only relies on her telephone and emergency button, lines been down for days and you can’t speak to anyone, absolutely shocking service, worst providers as far as I’m concerned and with this level of service I really don’t think they’ll be around for much longer and good riddance.”

Helpful Report

Posted 1 month ago

“Pathetic, Trying phoning this company in daytime, there answer is, we got so many calls coming throught, your wait time is 2030,”

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Posted 1 month ago

“Origin Broadband is a joke. Avoid this company at all costs. We have had a modem now for six weeks and still, we have no wifi. Their customer service is non-existent. Six times I've waited on hold for over an hour to be told they would send someone to have a look and six times they've failed. Instead I get an email saying that my wifi has now been connected. It hasn't.”

Helpful Report

Posted 1 month ago

“Absolutely shocking times waiting to speak to someone. First attempt I waited 1hour & 10mins before hanging up. 2nd attempt was no better...another wasted hour...3rd attempt I had no choice to wait 1hour and 43 minutes!!! Never had a problem with the wifi but I'm still about to change my provider due to the dismal quality of their customer service.”

Helpful Report

Posted 1 month ago

“I started my plan on 27/01, but the internet has been terrible—so bad that I couldn’t even watch 10 minutes on Netflix without it freezing. Initially, my bank details were supposedly “incorrect,” so the payment didn’t go through. Then, suddenly, they were accepted, and I was charged for two months at once, with the money eventually being refunded. However, on 27/03, I was charged $270 for three months, even though I only experienced two months of poor connection. I just let them take the money in order to cancel on good terms—don’t recommend to anyone.”

Helpful Report

Posted 2 months ago

“I can’t speak to anyone because the lines are always busy. I’m an oap and I’m worried about a text I’ve received from you. I can’t seem to speak to anyone or email anyone either. This is so frustrating”

Helpful Report

Posted 2 months ago

“I've been with Origin (previously SSE for 4 years) for nearly 5 years. Came to renew time and i was very happy with the service level and broadband speed i had previously been receiving. I renewed my Broadband service with Origin for £23 a month. Even though i was happy with the current speed of my broadband, i was told that the speed would in fact be faster. within a week of renewing my 2 year contract, the broadband speed reduced significantly, to the point i was even unable to watch Prime movies. Called them immediately and explained that the customer service rep had misinformed me about the speed of the broadband i was receiving. They apologised but said there was nothing they could do, as i was in a contract. I even offered to pay a higher monthly fee, so i could at least watch prime, but they said i was already receiving the maximum broadband speed that was available. i am now stuck with this service for another 16 months and to top it off, they charged me £51 for my February bill, when my contract is only £23. Something to do with "fair line rental charges". Currently waiting on the end of a long phone queuing system to them to ask why i have been overcharged. I'm So Pi**ed off with them - can't wait for my contract to end. I will defiantly be taking this up with the ombudsman.”

Helpful Report

Posted 2 months ago

“I can not wait for my contract to end with this unbelievable ignorant company, today they charge me£52.40 for my broadband for this month bill instead of £23 a month which states in my contract of 23 pound a month, had to phone them today it took an hour and a half for them to answer the phone, I certainly won't be renewing my contract when it comes to an end how do they get away with it appalling service and appalling customer service”

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Posted 3 months ago

“Since day one very bad and useless customer service.”

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Posted 3 months ago

“Would give 0 stars. Never works and rude arrogant service”

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Posted 4 months ago

“Don’t wast 2 days like I did trying to swap over to these clowns. Promised the world and delivered me a $5.46 bill with no connection and 6 hours of my life I will never get back! I was Passed from technician to technician for 2 days! Finally cracked it canceled my account and switched to superloop who within 1 hour had me connected to the internet without me having to even log into my router! Don’t waste your time!”

Helpful Report

Posted 4 months ago

“Diabolical internet connection numerous phone calls and still the same!”

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Posted 6 months ago

“Poor customer support and was also told I would get 12 months free paramount plus but only got it for 1 month and no one will help me they just keep transferring me and wasting my time do no sign up you will be ripped off and scammed”

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Posted 7 months ago

“I have requested to close my account with them as I needed to move out, I gave the notice period for more than a month. They have responded saying they closed my account however, they 2 months after they closed my account they were continuing charging me. I have requested my refund, they took a while and proceeded with my return. Another month came and they charged me again a different value, suggesting they would credit my account with the value, I got back to them saying my account was closed so there was no reason to credit an account that I did not have anymore, and requested the return. It took more 2 weeks for the return to be processed. This company is unreliable, questionable and not transparent at all.”

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Posted 8 months ago

“Keeps dropping my Internet for a few hours in past few months. Never used to happen.”

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Posted 11 months ago

“I hope I can make 0 or -100, it is very bad company, I paid $400+$64, and it is 10 days, there is no internet connect at all, and no one could tell me when it will be good. Never choose this worst company again.”

Helpful Report

Posted 1 year ago

“BEEN A LOYAL CUSTOMER FOR OVER 2 YEARS-MOVE BANK SERVICES AND ALL HELL BREAKS LOOSE. YOU TAKE JAN 2024 PAYMENT THEN NOTHING,WHY? THEN I GET A STATMENT SHOWING NO PAYMENT TAKEN FOR FEB, MARCH. CANCELL SERVICES AND D DEBIT. YOU OFFER NO REASON ON PHONE CALLS ,POORLY SPOKEN ADVISERS AND CHANGE THEIR MINDS ON PAYMENT WHEN I REFUSE, OFFER A CHEQUE NO WANT D DEBIT .NO I SAY. CREDIT CARD REFUSE THAT . WANT EXTRA PAYMENT REFUSE . OFFER 3 MNTHS ONLY £104 -55.[TAKING MY COMPLAINT TO THE COMMUNICATIONS OMBUDSMAN]DONT NEED THIS STRESS ,WHILE IN CANCER TREATMENT.GALD I HAVE TERMINATED MY SERVICE AND TRUST PILOT INFORMED.LIKE MANY OTHERS I SEE.”

Helpful Report

Posted 1 year ago

Origin Broadband is rated 1.3 based on 221 reviews